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Your organization may from time to time display an alert or important message on your site to inform the users for example that the site will be down for maintenance on a certain date and timeYou can display important alerts and announcements to users at the top of the page in a banner format. Learners have the option to dismiss these alerts once they've read them. Multiple alerts can be shown simultaneously, and they can be targeted to specific user groups based on their profile information.

Step-by-step

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Guide

To display an alert:

  1. Go to

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  1. System Administration > Appearance >

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Important Notes

  • The step-by-step guide above assumes you only want to display one (1) alert, but it is possible to display multiple alerts
  • The "Alert key" field identifies this alert from previous alerts. By changing it, all users who have dismissed the alert previously will see it again. If you change the alert, we recommend that you change the key to ensure all users see it.
  • When the alert is no longer necessary,  you should go back to the settings and disable the alert
  • The screenshot below illustrates a sample alert shown to users when the system is scheduled for maintenance. Dual Code will not enable this alert on your system. It is up to you, the client, to decide whether or not you want to display this alert or any other alert on your system whenever you schedule an upgrade.

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  1. Theme > HCE > Settings

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  1. In the “Alert Box” section (default on the page), ensure alerts are enabled by checking the first checkbox.

    1. This activates alerts in general, but individual alerts can still be enabled or disabled as needed.

  2. Go to the “Alert Box 1” section and enable the first alert.

  3. Set a unique key for the alert.

    1. The key is used for tracking. Once users dismiss an alert, it won't reappear. However, changing the key allows the alert to show again, even for those who have dismissed it before.

  4. Enter your alert text.

  5. Specify the type of alert (info, warning, or announcement).

    1. This adjusts the icon and color of the alert. You can customize the colors in the “Colours” section on the same page.

  6. Set the alert visibility to define who can see the alert.

    1. To display the alert to specific groups, select “Add custom profile field restriction”, and enter a rule in the following field. For example, to target only Physicians, use “role=Physician”. (Note: The field name and value may vary across systems based on custom profile fields unique to each site.)

 

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Important Notes

  • While the alert text supports multi media format, we recommend that you mostly use text-based messages for alerts.