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A. If learners are not being added to program, check for error messages in the scheduled user task's history. You can find the history under to make sure that the job meant to add users to programs is still being processed. Go to Site Administration > Users > Accounts > Scheduled User TasksUser uploads > History. Look for a job queued by Roche (using the “Who queued” column) and make sure it successfully ran recently. If the job ran but the “Result” column reports an error, click on the “View results” icon in the “Actions” column next to the job in question.
If the error message is "cURL Error (22) : The requested URL returned error: 404 Not Found", it means that cobas infinity POC (navify® POC Operations) cannot communicate with the learning environment. The communication takes place over port 22. Please make sure you that your organization's firewall allows outbound connections to the learning environment's SFTP server.
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