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In most cases, the self-registration methods allow the user to confirm their own identify. In this case, an email containing a link is sent to the user who then need to click on the link.  It is possible however that the email went to the user's junk / spam folder, and they contact you to ask you to confirm their identify on their behalf. It's also possible to configure the self-registration methods in such a way that the email is sent to an administrator instead of the user him/herself, and the administrator is then required to confirm the user's identity /wiki/spaces/Healthcare/pages/34852041. 

Step-by-

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step Guide

To confirm the identity of a user:

  1. Go to Site Administration > Users > Accounts > Browse list of users
  2. Find the user in question
    NOTE: There is a search filter on the page to only display users who are not "confirmed"
  3. Click on the "Confirm" link next to the user in question



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