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- There may be a delay on the CMaRS side before a physician is marked as accredited. For the duration of this delay, please Dual Code's understanding is that CMaRS refreshes the records only once a day, but we suggest that you ask your CMaRS representative for confirmation.
- The following learning records will not be sent to CMaRS:
- Existing (legacy) learning records
- Learning records that are uploaded using a CSV file
- Learning records generated as part of a course equivalency application. If you want to accept proof of completion that came from another system, please refer to the Requesting Evidence before Issuing a Learning Record article, which will send the learning record to CMaRS.
Troubleshooting Issues
Q. CMaRS is getting a WS400 error code.
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A. If you upload the user information using the procedure explained in Uploading Users, the value for the OCI ID field must adhere to a very specific convention that includes the country, province, and acronym for the college, followed by the unique identifier for the user. All components must be separate by a hyphen (-). For example, if you are uploading the information for a Physician affiliated with the College of Physicians and Surgeons of Ontario with CPSO #12345, the value you would upload via CSV would be "CA-ON-CPSO-12345".
Below are additional example. Note that only the following Colleges are available for the purpose of CMaRS integration at this point:
| College | Identifier | Example |
|---|---|---|
| College of Physicians and Surgeons of Ontario | CA-ON-CPSO | CA-ON-CPSO-12345 |
| College of Midwives of Ontario | CA-ON-CMO | CA-ON-CMO-12345 |
| Royal College of Dental Surgeons of Ontario | CA-ON-RCDSO | CA-ON-RCDSO-12345 |
Q. Our users did the course on another system that is not integrated with CMaRS and they have proof. We want to send a learning record to CMaRS via our own learning environment. Is it possible?
A. Yes. If some of your Physicians have completed the course on another learning environment that is NOT connected to CMaRS and can show you proof, you can set up your course in such a way that they can upload that proof to your system. This in turn will send a learning record to CMaRS. This method requires the use of the "Supporting Documentation" activity in your course. The procedure is explained in detail here.