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If the user does have a valid learning record for the current reporting period for both the course AND the mandatory activity(ies), look at the user's profile and make sure they have the correct OCI ID. Generally speaking, the OCI ID in their user profile in the learning environment should be something like: College of Physicians and Surgeons of Ontario with their CPSO number.
Q. CMaRS is getting a WS400 error code.
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A. If you upload the user information using the procedure explained in Uploading Users, the value for the OCI ID field must adhere to a very specific convention that includes the country, province, and acronym for the college, followed by the unique identifier for the user. All components must be separate by a hyphen (-). For example, if you are uploading the information for a Physician affiliated with the College of Physicians and Surgeons of Ontario with CPSO #12345, the value you would upload via CSV would be "CA-ON-CPSO-12345".
Below are additional example. Note that only the following Colleges are available for the purpose of CMaRS integration at this point:
| College | Identifier | Example |
|---|---|---|
| College of Midwives of Ontario | CA-ON-CMO | CA-ON-CMO-12345 |
| College of Physicians and Surgeons Optometrists of Ontario | CA-ON-CPSOCOPO | CA-ON-CPSOCOPO-12345 |
| College of Midwives Physicians and Surgeons of Ontario | CA-ON-CMOCPSO | CA-ON-CMOCPSO-12345 |
| Royal College of Dental Surgeons of Ontario | CA-ON-RCDSO | CA-ON-RCDSO-12345 |
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