...
When Dual Code acts as the Merchant of Record (MoR) for sales of your courses, we require a reserve to manage financial liability created from transaction disputes from your customers, including chargebacks (for credit card payments), refunds, insufficient funds (for payment by cheque), refunds and cancellations. The amount of the reserve depends on numerous factors.
...
In addition to the above, all credit card companies allow users to dispute a charge to their credit card within a reasonable amount of time (generally 30 to 90 days following the date of purchase). While a customer can ask for a credit card chargeback in Canada for pretty much anything, there are only a few instances where they’ll be successful. In the event that one of your customers requests a chargeback, Dual Code will work directly with the credit card company to provide evidence that the sale was legitimate. This may include:
- Confirming Providing evidence that the user authenticated in the system at the time of the transaction Confirming that the user enrolled in the courseusing a unique set of credentials
- Providing evidence that the user was active in the course (e.g. viewed the lessons, completed the quizzes, attended an instructor-led session)
- Providing evidence that the user completed the course (e.g. a learning record was issued, a certificate of completion was sent to them)
...