Question
What is the "Reserve Collected" that appears on our monthly "Statement of Remittance"? How is it calculated, and when will we receive the reserve?
Answer
When Dual Code acts as the Merchant of Record (MoR) for sales of your courses, we require a reserve to manage financial liability created from transaction disputes from your customers, including chargebacks (for credit card payments), insufficient funds (for payment by cheque), refunds and cancellations. The amount of the reserve depends on numerous factors.
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