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Should the credit card company accept to grant the customer a chargeback, Dual Code will be required to deduct the amount from the reserve as well as a chargeback fee charged by the credit card companies.
You'll find in the "Account Summary" section of the Statement of Remittance a section that summarizes the reserve. It includes:
- Previous Reserve Balance. The "Reserve Balance" on the previous month's Statement of Remittance)
- Reserve Released. The total amount from the previous reserve balance that was released this month
- Reserve Collected. The total amount reserved from the current month's sales
- Reserve Balance. The new / total amount of your reserve balance.
The "Reserve Released" is the portion of the reserve collected over time that is paid out to you this month. Once this portion is is paid out, it is deducted from the "Reserved Balance".