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If you find that cobas infinity POC starts sending reminders but when users look at their Compliance Overview in the learning environment, they are still marked as "Compliant", adjust the "Send coming due notifications" in the program such that it starts sending notifications at the same time as the cobas infinity POC. In other words, if the "Observation time for certified" in cobas infinity POC is 90 days, then you'll want "Send coming due notifications" to start 90 days before the due date. Review the "Automating User Enrolments" section in this article if you're not sure where to find that setting.
The opposite is also true. If you find that the Compliance Overview report in the learning environment is showing that users need to complete the course soon but cobas infinity POC has not yet sent them a reminder, adjust the "Send coming due notifications" in the program such that it starts sending notifications at the same time as the cobas infinity POC.
If you're not already familiar with the "Send coming due notifications" setting, simply go to the program in question. When editing that program, under the "Notifications" section, expand the "Show more..." section. You'll find the "Send coming due notifications" setting there.
Q, What happens if the learner completes their training too early / too late?
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