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User Tours. User tours, which present information to users in a modal window in the learning environment, are also created with each release. These are generally available from the front page (as soon as you log in) following an upgrade of your system. Generally speaking, user tours are only visible to System Administrators, but some tours may be made available to other roles depending on the nature of change. Tours may also appear on specific pages. For example, if a significant change is made to the course settings page, administrators and instructors may see a user tour the first time they view that page following an upgrade of their system. If users dismiss the user tour, they can always access it later by clicking on the question mark icon near the top right of the screen.
System Health Scan. New software sometimes lead to new best practices. When new practices are established, Dual Code may release a system health module that scans your entire system to see if those best practices are in place. If they are not, the module may notify you (or other individuals within your organization, like instructors for courses that do not follow the best practices for example) to inform them. Whenever possible, the system health module may have a report or tool to help you implement the best practice as easily as possible. This may include a “Fix It For Me” button for example that would allow you, with a single click, to make changes across all courses in your system so they adhere to the best practice being evaluated.
Workshops. Dual Code hosts workshops on a regular basis to help our clients better understand and implement our changes. For example, when migrating from the old configurable reports to the new custom report builder, Dual Code held a workshop to help clients better understand how the new report builder works and migrate their legacy reports. Once a workshop is complete, a recording is usually posted on our Training Centre.
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