With so many malware attacks happening in the healthcare sector each year, we should all take upgrading updates and upgrades more seriously. Fear mongering aside, there are actually some great benefits to upgrading updating your learning environment. Often, bugs that you didn't even realize were affecting you will be fixed and new features will be added.
Here are the top reasons why you should always be upgrading updating your learning environment to the latest version.
- Cyber Attacks. It seems like every week, we hear another major news story about a ransomware or malware attack that's affected a huge organization. The The older your release, the longer hackers have to find bugs and issues to exploit. Cyber attackers can also read Moodle's release notes, which list the security issues addressed by their latest release. If you neglect to upgrade update your system and install the latest security patches, you are increasing your risk of a cyber attacker exploiting the known vulnerabilities of your system.
- Bug Fixes & New Features. While security is a major reason to upgrade update software and can't be overstated, there are some cool benefits to software updates. Often you'll see improved performance, bug fixes and/or new features. Since our clients' feedback is at the center of Dual Code's development process, you'll most likely find user experience and user interaction improvements with most new software releases.
- Software End-of-life. As new major releases become available, older releases reach an end-of-life, at which point, Dual Code stops supporting them. Once a release has reached its end-of-life, Dual Code no longer fixes bugs or security issues with that older release. By remaining on this older version, you are not only at risk of a cyber attack, but Dual Code may also not be able to support you.
Upgrade / Update Process
Dual Code releases new versions of the learning environment every other month. Prior to the release, we execute over 15,000 automated and manual tests. With each release, we publish release notes and will often host a webinar to demonstrate the release highlights.
Since Dual Code performs the upgrades for all cloud-based services, keeping your site up-to-date is simple, easy and safe! And definitely much safer than the risk associated with not upgrading your learning environment.
Step-by-step Guide
To schedule an upgrade:
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New in 3.9.12. Improvements in both our processes and products mean that Dual Code can now offer its clients zero-touch updates. Zero-touch updates mean that clients no longer need to schedule the update of their systems via our Help Desk nor verify the update on their staging server before approving the upgrade of their live environment.
Our release process requires the successful execution of over 21,000 automated tests against all areas of our software before an update becomes generally available. And that's not all! Dual Code then further verifies each and every client installation by applying the update to a copy of their live environment and then running a complete system health check against that copy. The results are displayed in a System Health report available in your system. Any reported failure will be manually inspected by one of our application specialists. When no failures are reported, the system will automatically schedule the update of both your live and staging servers and notify all System Administrators.
The production and staging servers are scheduled to get updated at the same time since you are not required to review and/or approve the updates. This eliminates pain points for organizations as well as delays, and in turn reduces your exposure to cyber attacks. Organizations who prefer to assign resources to manually verify the update on their staging server prior to updating their live environment can do so by leveraging a scheduling tool built in the learning environment to re-schedule the date and time of the update for either system (e.g. staging or production).
Depending on the nature of the update, administrators also have the option to skip it. Skipping an update is only possible if the update doesn't contain any high-priority security fixes and if the system is no more than 2 versions behind.
Release Schedule
Dual Code's release schedule and versioning scheme is similar to Moodle's schedule for LTS (Long-Term Support) releases. We try to release a new major version every 24 months and a minor release every other month. We also continue to support the older release by providing security updates an critical bug fixes for a one-year period after the newest release is available. This allows you to plan your major upgrades while being assured that your existing release is secure.
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| Version | Availability | Security Updates Only | End of Life |
|---|---|---|---|
| HCE 3.9 | Q1 January 25, 2021 | May 16, 2022 | May 15, 2023 |
| HCE 3.5 | September 3, 2018 | July September 20, 20202021 | May 17December 31, 2021 |
| HCE 3.1 | October 16, 2017 | - | May 13, 2019 |
| HCE 3.0 | March 21, 2014 | - | December 25, 2018 |
| HCE 2.5 | May 14, 2013 | - | December 21, 2015 |
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Minor Version: Minor version upgrade process for customers using Dual Code Healthcare Edition typically contain 13-5 8 new features or feature enhancements, as well as bug fixes and security and security patches.
- Major Version: During a major version upgrade there may be some major user interface changes that are part of the Moodle, Dual Code HCE, or a third party portion of the software.
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The Dual Code learning environment, which is based on Moodle, follows the same version numbers as Moodle. In other words, version 3.09.3 of the HCE (Healthcare Edition) contains the same source code as version 3.09.3 of Moodle, with the exception of the enhancements made by Dual Code.
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