Excelling at customer service is key to building trust and fostering long-term relationships with your learners. Prompt, helpful support enhances the overall user experience, turning satisfied customers into loyal advocates. By addressing concerns quickly and effectively, you can reduce refund requests, increase retention, and encourage positive word-of-mouth referrals, ultimately driving more success for your online courses.
Virtual Assistant: Encourage learners to use the virtual assistant to answer customer questions in real-time, improving their experience and increasing the likelihood of a purchase. The virtual assistant is available at the bottom right of your site.
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