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Unfortunately, Articulate has not come up with a solution. 

If you are trying to view an Articulate Rise activity in the learning environment and you end up with a blank page, verify your browser's console for an error similar to this one.

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Solution

Articulate Rise has not provided a solution. They're recommendation is that you delete SCORM attempts. Please note that deleting these SCORM attempts is permanent, which means you will permanently lose the data for the attempts deleted. If you are ok with losing this data, you can proceed with the following steps:

  1. Go to the SCORM activity in question as an instructor or administrator.
  2. Go to the "Reports" tab
  3. Below the table that shows the attempts, click on "Select All" button (or if the problem is only occurring for a few users, you can manually select their individual attempts rather than all attempts)
  4. Click on the "Delete selected attempts" button.

ONCE AGAIN, THIS ACTION CANNOT BE UNDONE. All attempts and their data will be permanently deleted from the learning environment.

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special@authenticated
spacePermissionedit


This section is only visible to Dual Code employees. Note that if you are exporting a page to Word or PDF to send it to a client, THIS SECTION WILL APPEAR. As such, instead of exporting the page, I strongly suggest that you send the URL to the client. If you must export it, please remove this section from the Word / PDF document.

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According to Articulate, the problem is related to the legacy prebuilt embed lesson type.  Units that have an Embed type lesson as the first lesson in the unit may encounter this issue when exported as SCORM. 

Solution

There is no real fix yet for this. However, Articulate has provided the following workaround. For each affected lessons: 

  1. Go to Articulate Rise 360 and open the unit in question
  2. Click the "Edit Content" button for the first lesson (if it's an "Embed" type lesson)
  3. Click the "Convert to Block" button on the top-right of the screen (left of the "Preview" button)
  4. Confirm the action
  5. Export the SCORM