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The learning environment allows users to self-register and create their own account by filling out a form. When this feature is enabled, users need to be "confirmed" - a step that verifies the authenticity of the users and grants them access to the learning environment.

In most cases, the self-registration methods allow the user to confirm their own identify. In this case, an email containing a link is sent to the user who then need to click on the link.  It is possible however that the email went to the user's junk / spam folder, and they contact you to ask you to confirm their identify on their behalf. It's also possible to configure the self-registration methods in such a way that the email is sent to an administrator instead of the user him/herself, and the administrator is then required to confirm the user's identity. 

Step-by-

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step Guide

To confirm the identity of a user:

1. Go to Site Administration > Users > Accounts > Browse list of users

2. Find the user in question
   NOTE: There is a search filter on the page to only display users who are not "confirmed"

3. Click on the "Confirm" link next to the user in question

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Related Articles

• Approving Users Who Self-Register

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Important Notes

• A "Resend email" allows you to resend the email to the user if you prefer not to confirm them.

• If the user’s account is not confirmed within 7 days, the system will automatically delete the account.

• Organizations that enable email-based self-registration while also creating users through mechanisms like HRIS or Active Directory integration may encounter a situation where a user is unable to confirm their account. This typically occurs when the user initially self-registered, but their authentication method was subsequently changed by the HRIS or Active Directory system from "Email-based self-registration" to another method, such as LDAPS, SAML, or OAUTH. If a user is prompted to confirm their account, simply switch their authentication method back to "Email-based self-registration", confirm the account using the procedure provided earlier in this article, and then revert it to LDAPS, SAML, or OAUTH. The procedure to switch a user’s authentication method is described here: Changing a User's Authentication Method