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Go to Course Administration > Course CompletionSettings
In Expand the "Condition: Activity CompletionCertification and Expiration" section, select all mandatory activities
In the "Condition: Expire by Lapse Time", set the expiration to "365" days
Click on the "Save Changes" button
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Set the “Expiration” field to “Expire the learning record after” and specify the time to match the value in cobas infinity POC (navify® POC Operations) for the "Observation time for pending certification”
Click on the "Save changes" button
Sending the Learning Records to cobas infinity POC
The steps above will generate a learning record in the HCE learning environment. The steps below will ensure that the learning records are then sent to cobas infinity POC.
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A. If learners are not being added to program, check for error messages in the scheduled user task's history. You can find the history under to make sure that the user upload task meant to add users to programs is still being processed. Go to Site Administration > Users > Accounts > Scheduled User Tasks.If the error message is "cURL Error (22) : The requested User uploads > History. Look for a job queued by Roche (using the “Who queued” column) and make sure it successfully ran recently. If the job ran but the “Result” column reports an error, click on the “View results” icon in the “Actions” column next to the job in question.
If the error message is "cURL Error (22) : The requested URL returned error: 404 Not Found", it means that cobas infinity POC (navify® POC Operations) cannot communicate with the learning environment. The communication takes place over port 22. Please make sure you that your organization's firewall allows outbound connections to the learning environment's SFTP server.
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A. Every implementation of cobas infinity POC (navify® POC Operations) is slightly different. Some allow the user to get recertified 30 days before the expiration of the learning record while for others, it can be 60 or even 90 days. These values are defined as "Observation Time" in cobas infinity POC (navify® POC Operations).
If you find that cobas infinity POC (navify® POC Operations) starts sending reminders but when users look at their Compliance Overview in the learning environment, they are still marked as "Compliant", adjust the "Send coming due notifications" in the program such that it starts sending notifications at the same time as the cobas infinity POC (navify® POC Operations). In other words, if the "Observation time for certified" in cobas infinity POC (navify® POC Operations) is 90 days, then you'll want "Send coming due notifications" to start 90 days before the due date.
The opposite is also true. If you find that the Compliance Overview report in the learning environment is showing that users need to complete the course soon but cobas infinity POC (navify® POC Operations) has not yet sent them a reminder, adjust the "Send coming due notifications" in the program such that it starts sending notifications at the same time as the cobas infinity POC (navify® POC Operations).
If you're not already familiar with the "Send coming due notifications" setting, simply go to the program in question. When editing that program, under the "Notifications" section, expand the "Show more..." section. You'll find the "Send coming due notifications" setting there. are defined as "Observation Time" in cobas infinity POC (navify® POC Operations).
Q, What happens if I don’t set a recertification window and the learner completes their training too early
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A. If the learner completes their training too early because a recertification window is not set, the learning environment will generate a learning record, but cobas infinity POC (navify® POC Operations) will reject this learning record. This means that a user may see a green checkmark in the learning environment but the glucose-meter will remain deactivated until the cobas infinity POC (navify® POC Operations) administrator intervenes in cobas itself. The user will need to ask the That’s why it’s important to set a recertification window that matches the “Observation time for certified" in cobas infinity POC (navify® POC Operations) administrator when it is appropriate to complete the course. They will then need to click on the "Renew my learning record" link in the course (after the administrator has confirmed that they are within the observation window) and complete the course once more.
Should it be the case, you will need to void the latest learning record for the user in question in the learning environment, and ask them to do the course again.
Q. What do I do if a learner completes the course, but the glucose-meter is not activated for them?
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Does the user have their Roche ID in their user profile and does it match the Roche ID in cobas infinity POC (navify® POC Operations)? If the user does not have a valid Roche ID in their user profile, the learning record will be sent to cobas infinity POC (navify® POC Operations), but cobas will not recognize the user in question and therefore cannot activate the device.
Does the user have a valid learning record? If the user does not have a valid learning record, he/she did not successfully complete the course.
Is the user getting re-certified recertified and if so, did the recertification take place within the observation window as defined in cobas infinity POC (navify® POC Operations)?
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