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In addition to the above, all credit card companies allow users to dispute a charge to their credit card within a reasonable amount of time (generally 30 to 90 days following the date of purchase). While In Canada, a customer can ask for a credit card chargeback in Canada for pretty much anything, there are only a few instances where they’ll be successful. In the event that one of your customers requests a chargeback, Dual Code will work directly with the credit card company to provide evidence that the sale was legitimate. This may include:
Providing evidence that the user authenticated in the system at the time of the transaction using a unique set of credentials
Providing evidence that the user was active in the course (e.g. viewed the lessons, completed the quizzes, attended an instructor-led session)
Providing evidence that the user completed the course (e.g. a learning record was issued, a certificate of completion was sent to them)
Please note that while we will provide necessary documentation in the event of a chargeback, the final decision regarding the chargeback lies with the credit card issuer. Dual Code does not have the authority to make the final determination on chargeback disputes. Should the credit card company accept to grant the customer a chargeback, Dual Code will be required to deduct the amount from the reserve as well as a chargeback fee charged by the credit card companiesissuer.
You'll find in the "Account Summary" section of the Statement of Remittance a section that summarizes the reserve. It includes:
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There must be at least $250.00 in sales in the given month, OR;
There must be at least $500.00 in the reserve balance