The following question relate to Selling a Course.
Q. What enrolment method supports selling courses in bulk (using license keys)?
Answer: The only enrolment method that supports selling courses in bulk is the "Self enrolment (Advanced)" method. This method also supports selling courses for individuals (e.g. standard self enrolment) so we recommend using this method in all cases.
Q. What is a "site license" in regards to selling / buying courses?
Answer: When someone visits your site from their workplace's learning environment powered by Dual Code via the OCI, the learning environment knows how many users the workplace is licensed for. For example, if someone visits your site from "Northern Healthcare" (a fictitious hospital), it can tell that Northern healthcare may have "up to 10,000 users". In this example, it doesn't mean that Northern Healthcare needs to train 10,000 learners. It simply means that they could potentially have 10,000 users access your course. But Northern Healthcare may still only require 5,000 users to take your course.
For budgeting purposes, many organizations prefer to buy site licenses rather than buying a specific number of licenses. This prevents them from running out of licenses, and having to go through another procurement process to buy additional licenses. As such, it's usually a good idea to set the site license prices whenever selling your courses. It's also generally a good idea to offer a significant discount for site licenses, with the understanding once again that generally speaking, a site with "up to 10,000" users will not likely train 10,000 users. Generally speaking, Dual Code recommends setting the price point for site licenses between 40% to 60% of the individual fee, but that is totally at your discretion. For example, if the price for an individual license is set at $10, we would recommend setting the following fees for site licenses:
- Site license (up to 1,000 users): Between $4,000 and $6,000
- Site license (up to 10,000 users): Between $40,000 and $60,000
These fees are simply suggestions and you are free to sell your courses at the fees you want.
Q. How long does it take for the "Self enrolment (Advanced)" method to process orders?
Answer: The time it takes for the enrolment method to process orders depends on the payment method you choose.
- If the payment method is by credit card, the sale is processed automatically within seconds.
- If the payment is by cheque or EFT (electronic funds transfer), the payment is only processed after an administrator marks the invoice as paid in full.
Q. Do I need to notify the client when I mark an invoice as paid in full?
Answer: The learning environment will automatically notify the user who downloaded the quote / invoice when that quote / invoice is marked as paid in full. The body of the emails contains instructions, along with a link and a license key that they can use to access the course. The receipt is also attached to the same email.
Q. What happens when I "delete" a receipt?
Answer: Deleting a receipt (see Managing Sales Receipts) deletes the current copy of the receipt. A user however can still click on the "View receipt" button to regenerate and download a new receipt. Deleting a receipt is generally only used if there is wrong information on the receipt (e.g. a bad address or cancellation policy) and you need the receipt regenerated based on a new template.