Welcome to the HCE - the learning environment designed specifically for Canadian healthcare workers.
The HCE is used by more than 1,000 healthcare sites and almost a million healthcare workers across Canada. It allows you to not only complete compliance training offered by your employer, but also enroll in continuing education courses offered by teaching hospitals and other healthcare organizations.
Once logged in this secure learning environment, you’ll automatically see a list of courses already assigned to you by your employer. This means you don’t need to search through long lists of courses to determine which modules you’re suppose to complete and when. Yet you are still free to browse your employer’s course catalogue and self-enroll in courses that are of interest to you.
Your employer doesn’t offer the course you’re looking for? That’s no problem! You can browse the OCI Marketplace, which lists courses offered by other organizations. Many of these courses are accredited by recognized healthcare organizations such as the Royal College of Physicians and Surgeons or the College of Family Physicians, thereby allowing you to earn continuing education credits. Once you complete any course available in the OCI Marketplace, the learning record is forwarded to your employer so that both you and your employer retain a copy.
Your entire learning history is available at the click of a button from your Learning History report. This report allows you to download certificates of completion and transcripts for programs you’ve already completed.
Want to learn more? Make sure you read our brief User Guide or take self-guide user tours in the application.
The HCE - THE learning environment for Canadian healthcare workers.
Frequently Asked Questions
Q. Who do I contact if I need help?
Q. What browsers are supported?
Q. How fast does my internet need to be?
Q. Who do I contact if I need help?
A. If you need help, you should contact their System Administrator, Site Administrator Supervisor or Instructor if they need help. Generally speaking, your site will display a link or email address in the header or footer indicating who to contact in the event of issues. Learners (and other users who are not administrators of the system) may not contact Dual Code directly for technical support.
Q. What browsers are supported?
The learning environment is compatible with any standards compliant web browser. The theme is based on Bootstrap, an open-source front-end web framework for designing websites and web applications that work on all devices, including desktops, tablets and smartphones.
The following browsers are officially supported and tested with. For the best experience and optimum security, we recommend that you keep your browser up to date and use the latest version. If you're not sure what browser you are using, you can visit https://www.whatsmybrowser.org/.
Desktop
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
- Microsoft Internet Explorer *
Note: HCE version 3.9.x (LTS) will be the last version actively supporting Internet Explorer 11. The next major release will NOT support Internet Explorer 11.
Mobile
- MobileSafari
- Google Chrome
Legacy Browsers
There are known compatibility issues with HCE 3.9 when using the following browsers:
- Internet Explorer 10 and below
- Safari 7 and below
Web Conferencing System
The Web Conferencing System (WCS) has different minimum requirements. For more information you can visit the Browser Support for WCS page.
Q. How fast does my internet need to be?
If you feel that the learning environment is slow, or that the built-in Web Conferencing Service is choppy or lags, it's most likely because you are accessing the learning environment from a computer or mobile device that has slow internet speed.
To verify the speed of the internet connectivity:
- Log in the learning environment
- Go to User Menu > Speed Test as per the screenshot below.
- Click on the "Start speed test" button.
- Wait approximately 30 seconds for the tests to complete.
If the results that are less than 10 Mbps for "Download" or 2 Mbps for "Upload", the latency is likely because you are accessing the learning environment from a computer or mobile device that has slow internet speed. If you are accessing the learning environment from within your organization, consult with your IT department. If are accessing the learning environment from home, you may need to upgrade your internet speed at home.
Important Note
- The 10 Mbps download and 2 Mbps upload are strictly suggestions - not a hard and fast rule. It really depends on the type of learning content your instructors upload to the system. An organization that uses a lot of HD videos in their courses for example will certainly want their users to have more bandwidth than an organization that uses mostly text-based training material.
