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• There may be a delay on the CMaRS side before a physician is marked as accredited. Dual Code's understanding is that CMaRS refreshes the records only once a day, but we suggest that you ask your CMaRS representative for confirmation.
• The following learning records will not be sent to CMaRS:
  • Existing (legacy) learning records
  • Learning records that are uploaded using a CSV file
  • Learning records generated as part of a course equivalency application. If you want to accept proof of completion that came from another system, please refer to the Requesting Evidence before Issuing a Learning Record article, which will send the learning record to CMaRS.

Troubleshooting Issues

Q. The Physician is saying that they completed the course but CMaRS is reporting that they haven't.

A. The first step is confirming that the user did indeed complete the course and the activities. To do that, go to the course in question and look at the Learning Record report. See Learning Records (Course Level) for more details.  If the report doesn't show a learning record, OR if the learning record is not for the current reporting period, OR if there is a learning record for the course but not the activity (e.g. the SCORM activity or the Supporting Documentation" activity), then the user did not complete the course in your learning environment.

• Maybe the user completed the course at another hospital?
• Maybe the user attempted the course but did not complete it?
• Maybe the user applied for an equivalency or the learning record was uploaded by an administrator?

If the user does have a valid learning record for the current reporting period for both the course AND the mandatory activity(ies), look at the user's profile and make sure they have the correct OCI ID. Generally speaking, the OCI ID in their user profile in the learning environment should be something like:  College of Physicians and Surgeons of Ontario with their CPSO number.

Q. CMaRS is getting a WS400 error code.

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A. If you upload the user information using the procedure explained in Uploading Users, the value for the OCI ID field must adhere to a very specific convention that includes the country, province, and acronym for the college, followed by the unique identifier for the user. All components must be separate by a hyphen (-).  For example, if you are uploading the information for a Physician affiliated with the College of Physicians and Surgeons of Ontario with CPSO #12345, the value you would upload via CSV would be "CA-ON-CPSO-12345".

Below are additional example. Note that only the following Colleges are available for the purpose of CMaRS integration at this point:

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