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Troubleshooting Issues & FAQs
Q. The Physician is saying that they completed the course but CMaRS is reporting that they haven't.
A. The first step is confirming that the user did indeed complete the course and the activities. To do that, go to the course in question and look at the Learning Record report. See Learning Records (Course Level) for more details. If the report doesn't show a learning record, OR if the learning record is not for the current reporting period, OR if there is a learning record for the course but not the activity (e.g. the SCORM activity or the Supporting Documentation" activity), then the user did not complete the course in your learning environment.
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If the user does have a valid learning record for the current reporting period for both the course AND the mandatory activity(ies), look at the user's profile and make sure they have the correct OCI ID. Generally speaking, the OCI ID in their user profile in the learning environment should be something like: College of Physicians and Surgeons of Ontario with their CPSO number.
Q. CMaRS is getting a WS400 error code.
A. The integration with CMaRS currently supports users affiliated with the following Colleges:
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If CMaRS is getting a WS400 error code, it means that the specified user is not affiliated with one of these three colleges. Look at the value of the "OCI ID" field in the user's profile in the learning environment to make sure it is set to one of the Colleges above. If your organization needs to support users affiliated with other Colleges not listed above, please contact Dual Code. Other Colleges can be supported upon request.
Q. CMaRS is getting a WS401 error code.
A. The integration with CMaRS requires that each user have a unique identifier. This is done through the user's OCI ID field stored in the learning environment. For example, if CMaRS is searching for learning records for a Physician with the CPSO #123456, there must exist a user in your learning environment where the OCI ID is College of Physicians and Surgeons of Ontario | 12345.
If CMaRS is getting a WS401 error code, it means that the specified user does not exist in your learning environment. If you know which user CMaRS is trying to find, look at the value of the "OCI ID" field for the user in question in the learning environment and make sure that his/her OCI ID is set correctly.
Q. We import / upload our user information and the OCI ID is always wrong.
A. If you upload the user information using the procedure explained in Uploading Users, the value for the OCI ID field must adhere to a very specific convention that includes the country, province, and acronym for the college, followed by the unique identifier for the user. All components must be separate by a hyphen (-). For example, if you are uploading the information for a Physician affiliated with the College of Physicians and Surgeons of Ontario with CPSO #12345, the value you would upload via CSV would be "CA-ON-CPSO-12345".
Below are additional example. Note that only the following Colleges are available for the purpose of CMaRS integration at this point:
| College | Identifier | Example |
|---|---|---|
| College of Physicians and Surgeons of Ontario | CA-ON-CPSO | CA-ON-CPSO-12345 |
| College of Midwives of Ontario | CA-ON-CMO | CA-ON-CMO-12345 |
| Royal College of Dental Surgeons of Ontario | CA-ON-RCDSO | CA-ON-RCDSO-12345 |
Q. Our users did the course on another system that is not integrated with CMaRS and they have proof. We want to send a learning record to CMaRS via our own learning environment. Is it possible?
A. Yes. If some of your Physicians have completed the course on another learning environment that is NOT connected to CMaRS and can show you proof, you can set up your course in such a way that they can upload that proof to your system. This in turn will send a learning record to CMaRS. This method requires the use of the "Supporting Documentation" activity in your course. The procedure is explained in detail here.