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If the user does have a valid learning record for the current reporting period for both the course AND the mandatory activity(ies), look at the user's profile and make sure they have the correct OCI ID. Generally speaking, the OCI ID in their user profile in the learning environment should be something like: “College of Physicians and Surgeons of Ontario” with their CPSO number next to it.
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Q. CMaRS is getting a WS400 error code.
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A. If you upload the user information using the procedure explained in Uploading Users, the value for the OCI ID field must adhere to a very specific convention that includes the country, province, and acronym for the college, followed by the unique identifier for the user. All components must be separate by a hyphen (-). For example, if you are uploading the information for a Physician affiliated with the College of Physicians and Surgeons of Ontario with CPSO #12345, the value you would upload via CSV would be "CA-ON-CPSO-12345".
Below are additional examples. Note that only the following Colleges are supported by CMaRS itself at this point:
College | Identifier | Example |
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College of Midwives of Ontario | CA-ON-CMO | CA-ON-CMO-12345 |
College of Optometrists of Ontario | CA-ON-COPO | CA-ON-COPO-12345 |
College of Physicians and Surgeons of Ontario | CA-ON-CPSO | CA-ON-CPSO-12345 |
Royal College of Dental Surgeons of Ontario | CA-ON-RCDSO | CA-ON-RCDSO-12345 |
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A. Yes. If some of your Physicians have completed the course on another learning environment that is NOT connected to CMaRS and can show you proof, you can set up your course in such a way that they can upload that proof to your system. This in turn will send a learning record to CMaRS. This method requires the use of the "Supporting Documentation" activity in your course. The procedure is explained in detail here.
Q. We forgot to enable the feature in the course. Learners have completed the course already but the learning environment won’t send retroactive learning records to CMaRS. What can we do?
A. If you need to send pre-existing learning records to CMaRS, simply go to the course in question and export the learning records using the Learning Records report. When running the report, you should select the start / end time for the correct period. In other words, you do not want to send CMaRS learning records for prior years. Once you have the information you want, you can email the form to your CMaRS representative, who should be able to manually add the records to CMaRS.