...
The "Renew my learning record" link only appears if a user has a valid learning record (e.g. non-voided, non expired).
The link is not visible on the same calendar day that the user has completed the course. This is to prevent users from accidentally clicking on the link immediately after they finish the course.
The link will disappear once it is clicked on so that the user does not repeatedly click on it. It will re-appear after the user completes the course in its entirety once again.
...
Related Articles
...
Troubleshooting SCORM checkmarks
Troubleshooting Green Checkmarks
Understanding the Yellow Star Icon