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Regular users (e.g. learners) may not contact Dual Code directly for technical support. If you need help above and beyond the information found in the resources below, please contact your System Administrator, Site Administrator, Supervisor, or Instructor. |
Browser Support
The learning environment is compatible with any standards compliant web browser. The theme is based on Bootstrap, an open-source front-end web framework for designing websites and web applications that work on all devices, including desktops, tablets and smartphones.
The following browsers are officially supported and tested with. For the best experience and optimum security, we recommend that you keep your browser up to date and use the latest version. If you're not sure what browser you are using, you can visit https://www.whatsmybrowser.org/.
Desktop
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
- Microsoft Internet Explorer *
Note: HCE version 3.9.x (LTS) will be the last version actively supporting Internet Explorer 11. The next major release will NOT support Internet Explorer 11.
Mobile
- MobileSafari
- Google Chrome
Legacy Browsers
There are known compatibility issues with HCE 3.9 when using the following browsers:
- Internet Explorer 10 and below
- Safari 7 and below
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The Web Conferencing System (WCS) has different minimum requirements. For more information you can visit the Browser Support for WCS page. |
Speed Test
If you feel that the learning environment is slow, or that the built-in Web Conferencing Service is choppy or lags, it's most likely because you are accessing the learning environment from a computer or mobile device that has slow internet speed.
To verify the speed of the internet connectivity:
- Log in the learning environment
- Go to User Menu > Speed Test as per the screenshot below.
- Click on the "Start speed test" button.
- Wait approximately 30 seconds for the tests to complete.
If the results that are less than 10 Mbps for "Download" or 2 Mbps for "Upload", the latency is likely because you are accessing the learning environment from a computer or mobile device that has slow internet speed. If you are accessing the learning environment from within your organization, consult with your IT department. If are accessing the learning environment from home, you may need to upgrade your internet speed at home.
Important Note
- The 10 Mbps download and 2 Mbps upload are strictly suggestions - not a hard and fast rule. It really depends on the type of learning content your instructors upload to the system. An organization that uses a lot of HD videos in their courses for example will certainly want their users to have more bandwidth than an organization that uses mostly text-based training material.
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Welcome to Dual Code's HCE - the learning environment designed specifically for Canadian healthcare workers.
The HCE is used by more than 1,000 healthcare sites and over a million healthcare workers across Canada. It allows you to not only complete compliance training offered by your employer, but also enroll in accredited, continuing medical education (CMEs) offered by Canadian healthcare associations and colleges that offer best-in-class educational programs.
Key Benefits
Our learning environment offers a comprehensive suite of features designed to enhance the learning experience for healthcare workers.
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Our platform integrates seamlessly with SSO systems, simplifying the login process and enhancing security. This ensures that workers can easily access the learning environment without the hassle of managing multiple passwords. |
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Our platform features an intuitive, user-friendly interface that allows workers to navigate the learning environment with minimal training. This makes it easier to find and complete courses, improving engagement and reducing the learning curve. |
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Our mobile-responsive platform enables workers to access learning materials anytime, anywhere, using their smartphones or tablets. This flexibility is essential for employees who need to learn on the move or during downtime. |
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Our platform provides access to a large library of courses offered through the Open Collaboration Initiative (OCI). This includes a diverse selection of high-quality training materials from leading healthcare organizations such as Ontario Health, the Wound, Ostomy and Continence (WOC) Institute, and Spinal Cord Injury Ontario, all available in one convenient system. |
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Our platform provides automatic reminders for upcoming or overdue certifications, helping workers stay on top of their required training. |
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Our platform allows you to maintain an electronic record of all your learning achievements and certificates in one central location, regardless of whether the training was completed online, offline, or provided by another organization. Additionally, courses taken from third parties and offered through the OCI Marketplace are automatically recorded in the system. |
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Our platform integrates with various workplace tools, including HR systems, cobas Infinity, and CMaRS, ensuring that learning is embedded into daily workflows. This integration streamlines processes such as tracking training progress and managing certifications. |
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Our platform enables you to track certifications and compliance training from key regulatory bodies, such as the College of Family Physicians of Canada (CFPC) and the Royal College of Physicians and Surgeons of Canada (RCPSC). Additionally, it tracks the number of credits and hours associated with each accreditation, ensuring that workers meet essential industry standards and regulations, which is particularly crucial in healthcare. |
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Our platform includes features such as discussion forums, chat functions, and social learning tools, enabling workers to collaborate, share knowledge, and learn from each other. This fosters a sense of community and enriches the overall learning experience. |