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This feature needs to be enabled and configured by a Dual Code administrator. If you would like this feature enabled, please contact us.


The learning environment allows users to self-register and create their own account by filling out a form. When this feature is enabled, users need to be "confirmed" - a step that verifies the authenticity of the users and grants them access to the learning environment.

In most cases, the self-registration methods allow the user to confirm their own identify. In this case, an email containing a link is sent to the user who then need to click on the link.  It is possible however that the email went to the user's junk / spam folder, and they contact you to ask you to confirm their identify on their behalf. It's also possible to configure the self-registration methods in such a way that the email is sent to an administrator instead of the user him/herself, and the administrator is then required to confirm the user's identity. 

Step-by-step guide

To confirm the identity of a user.

  1. Go to Site Administration > Users > Accounts > Browse list of users
  2. Find the user in question
    NOTE: There is a search filter on the page to only display users who are not "confirmed"
  3. Click on the "Confirm" link next to the user in question


New in 3.5.15.2

Starting in 3.5.15.2, the "Approval-based self-registration" method can automatically add users to site in a multi-site environment. This allows administrators to both confirm users and place them in the right site in one step rather than having to do it in 2 steps as previously.

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