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By default, courses generally have completion tracking enabled, but the criteria for completing a course has not been set. If you need to track completion of courses (e.g. get a green check mark), you must set the course completion criteria. The criteria can include completing an activity, getting an overall course grade and/or manual completion, but you must, at a minimum, select something in the page below.

To set the criteria for course completion:

  1. Find the course in question using the course catalogue or search tool
  2. Once in the course, click on Course administration > Course completion (see note 1)
  3. Set the conditions (see note 2)
  4. Click on the "Save changes" button at the bottom of the page

Note 1: If the Course administration > Course completion link is not visible, it's because the course itself has completion tracking disabled. To enable completion tracking, go in the settings page for the course and in the "Completion tracking" section, select "Yes".

Note 2: The most common way to track completion is to select the activities that need to be completed in the "Condition: Activity completion" section of the page. If this section is empty, it's because the activities themselves do not have any completion criteria. Refer to "Tracking Activity Completion" to set the completion criteria for individual activities.

Renew my Learning Record

New in 3.5.9.2. When a user completes a course, the learning environment now displays a "Renew my learning record" link in the course itself (see screenshot below). This feature replaces the "Issue LRS record every completion" setting that had to be configured by the course instructor or an administrator.

Let's assume for example that a user took the "Emergency Codes" course in 2018. Let's also assume that an incident occurred at work and that this user is asked to take the course once more. By clicking on this link, the learner will be able to clear all of their checkmarks in the course so they can attempt it again and get a new learning record.  Once the user completes the course in its entirety, the learning environment will generate a new learning record and his manager will be able to confirm that he repeated the course.

Note the following:

  • The "Renew my learning record" link only appears if a user has a valid learning record (e.g. non-voided, non expired).
  • The link is not visible on the same calendar day that the user has completed the course. This is to prevent users from accidentally clicking on the link immediately after they finish the course.
  • The link will disappear once it is clicked on so that the user does not repeatedly click on it. It will re-appear after the user completes the course in its entirety once again. 
  • New in 3.5.14.2. A system-wide setting can hide the link throughout the entire learning environment. The link is generally hidden when an organization sells their courses and/or do not require their learners to complete any course more than once. Note that hidden the link is not selective. In other words, the link cannot be hidden in some cases but shown in other courses. To completely hide the link, please contact us via our Help Centre.

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