Suspending Users for System Coordinators

Owned by Luc Richard
Last updated: Jun 24, 2022
1 min read

It is recommended to suspend users when you no longer want them to have access to your learning environment rather than deleting them. That's because when you delete a user, you delete all the information associated with the user, including grades, certificates of completion, and their learning history. This may be against your organization's retention policy.

Step-by-step Guide

To suspend a user:

  1. Go to Site Administration > Users > Accounts > Browse list of users

  2. Find the user in question

  3. Click the eye icon in the "Edit" column next to the user you want to suspend

If the eye icon has a line through it and the user's information in the "Browse list of users" page is grayed out, the user is already suspended. You can re-activate the user by simply clicking on the eye icon again.