November 29, 2023

Performance Improvements when Reporting on Indirect Staff (Improvement)

Users who are granted the role of Supervisor have the ability to decide whether they only want to view users who report to them directly, or all users who report to them (directly or indirectly). When a Director reports on indirect staff, they are able to report on users who report to their Managers on the organizational chart. When a supervisor would report on "All users who report to me (directly or indirectly)", some reports would take a long time to load. As part of this performance improvement, the reports in question return much faster - as much as 10x as fast for some Supervisors. 

Learn more here: https://docs.dualcode.com/x/_YCZB

_{Ref: HCE-7597
Fixed in: 4.1.6.3}

November 29, 2023

BigBlueButton 2.6.15 Update (BigBlueButton Update)

As part of our general development cycle, the web conferencing system, which is based on BigBlueButton, has been upgraded to version 2.6.15 

Learn more here: https://github.com/bigbluebutton/bigbluebutton/releases/tag/v2.6.15

_{Ref: HCE-7598
Fixed in: 4.1.6.3}

November 23, 2023

Specifying the Course ID Number when Uploading Historical Learning Records (Improvement)

When the learning environment generates learning records, it includes the "Course ID number" value from the course, thereby providing a way for clients to include a version of the course the learners competed in the learning record. When uploading historical learning records however, the administrator could not specify a course ID number. As a result, the current value in the course ID number field would always be included in the learning record, including historical learning records. As part of this improvement the course id number is not an optional column in the CSV file used to upload learning records.

Learn more here: https://docs.dualcode.com/x/R4DoBw

_{Ref: HCE-7560
Fixed in: 4.1.6.3}

November 22, 2023

Badges Show "Done: Complete" when an Activity is Failed (Bug Fix)

When a user fails an activity, the overall badge displayed next to the activity in question shows "Done: Completed". While it's true that the user has completed the activity, it's important to reflect whether they have passed or failed the activity. This software fix continues to display a single "Done: Completed" badge when the user completes and passes all of the activities, but will now show all of the badges, including a failed badge, when the user fails one or more of the requirements for the activity.

Learn more here: https://docs.dualcode.com/x/_IClBQ

_{Ref: HCE-7533
Fixed in: 4.1.6.3}

November 22, 2023

The Completion Status Report Displays Failed Activities (Improvement)

The Completion Status report now displays a red X next to an activity if a user has failed any of the completion criteria for that activity. Generally speaking, only activities that require grades track whether or not the user "passed" or "failed" the activity.

Learn more here: https://docs.dualcode.com/x/HQFeCQ

_{Ref: HCE-7509
Fixed in: 4.1.6.3}

November 22, 2023

Course Search Toolbar is Hidden if "Require login" is Enabled (Improvement)

System Administrators have the ability to specify (under Site Administration > System Configuration) whether or not users are required to login before accessing any portion of the site. (Alternatively, if "Require login" is disabled, a user is allowed to view the site's front page without being logged in.) The course search toolbar typically at the top right of the site was visible even though "Require login" was enabled and the user had not yet logged in. If a user used the toolbar to search for courses, the system would not return any results, leading the user to believe that the system had no courses. As part of this improvement, if "Require login" is enabled, the course search toolbar is only visible after users log in the system.

Learn more here: https://docs.dualcode.com/x/JIGlBQ

_{Ref: HCE-7569
Fixed in: 4.1.6.3}

November 22, 2023

Learners Who are a "No Show" Cannot Register for a Future Session (Bug Fix)

Under certain circumstances, users who are marked as a "no show" for a face-to-face session cannot register in another session. As part of this software fix, users can now register in future sessions if they are a "no show" in a previous session. Note that a user left in the "Booked" state (e.g. the instructor did not mark their attendance) can still not register in future sessions. In other words, the instructor must save and approve the face-to-face timesheet in order for a user to be able to register in the future.

Learn more here: https://docs.dualcode.com/x/NoABBg

_{Ref: HCE-7559
Fixed in: 4.1.6.3}

November 17, 2023

Getting Re-certified Displays an "Invalid Course Module ID" under Specific Circumstances (Bug Fix)

Under specific circumstances, a user who tries to get recertified may see an "Invalid Course Module ID" message after clicking on the "Renew my learning record" link. As part of this software fix, the course ID is properly identified and the message no longer displayed. 

_{Ref: HCE-7539
Fixed in: 4.1.6.3}

November 17, 2023

Delay the 1st Reminder Notifications to Learners for a Week (Improvement)

Programs allow you to send notifications to enrolled users when they are registered in a course and when their courses are approaching a due date. If an administrator were to set an aggressive "Days to complete" in the program, the user may receive both notifications on the same day or week. In other words, it would be possible for a user to be told that they have been registered in a new course on Sunday and receive a reminder on the Monday that the same course is coming due.  As part of this improvement, the reminder notifications are no longer sent unless the user has been registered in the course or program for at least 6 days (to prevent from sending them 2 reminders within a week).

Learn more here: https://docs.dualcode.com/x/BoGGCQ

_{Ref: HCE-7418
Fixed in: 4.1.6.3}

November 15, 2023

Scheduled User Uploads Can Watch a Folder (New Feature)

The tool used to schedule user uploads can now watch a folder for new files. When scheduling a job, instead of specifying the exact name of the CSV file to be processed, the administrator can now specify the name of a pre-existing folder. If a new file is uploaded to this folder, the system will automatically process it.

Learn more here: https://docs.dualcode.com/x/9wKj

_{Ref: HCE-7119
Fixed in: 4.1.6.3}

November 13, 2023

Completion Badges Show "Done: Completed" When They Should Show "Done: Skipped" (Bug Fix)

When a course is configured in such as a way that the user must complete ANY of the activities in the course and the user completes the course, the badge next to the activities that were skipped would display "Done: Complete". Those badges should instead display "Done: Skipped". As part of this software fix, activities that were skipped now correctly display "Done: Skipped".

Learn more here: https://docs.dualcode.com/x/_IClBQ

_{Ref: HCE-7517
Fixed in: 4.1.6.3}

November 8, 2023

Users Seeing Error when Signing up for a Face-to-face Session (Improvement)

Users can only sign up for one (1) face-to-face session for the same activity. In order to attend a different session, they must first cancel their registration. When trying to sign up for a different session using the calendar, the learner would get an unclear / error message. As part of this improvement, a clear message displayed to the user explains that they must first cancel the session they currently have booked in order to register for a different session.

Learn more here: https://docs.dualcode.com/x/NoABBg

_{Ref: HCE-7370
Fixed in: 4.1.6.2}

November 8, 2023

Token in Face-to-face Message not Rendered Properly if the Field is not Visible (Bug Fix)

When face-to-face notifications are generated and the notification message contains a substitution token for a conditionally visible face-to-face custom field, if that field is not visible, then no value is substituted for the token and the token string is left 'as is' (ex: '[session:conditionalvalue]'. As part of this software fix, if the token is not visible, the message will display an empty character instead of the token string.

Learn more here: https://docs.dualcode.com/x/n4CGCQ

_{Ref: HCE-7500
Fixed in: 4.1.6.2}

November 3, 2023

User is Able to Pay for an Instructor-led Course that is Already Full (Improvement)

When a user purchases a course that contains a Face-to-face activity (using the "Session enrollments" enrolment method), their seat is reserved for 15 minutes. They may still complete their purchase after 15 minutes, but they will be assigned a new seat. Should all the remaining seats be sold AFTER the 15 minutes but BEFORE they complete their purchase, the payment would go through but the user would not be assigned a seat. The user would need to select another session after being enrolled in the course. As part of this improvement, a second verification is done when the purchase closes and if there are no more seats available, the user is displayed a message informing them that the session is full and the payment is not processed. The user has the option to select another session (with available seats) and re-enter their payment information if they want to. This improvement means that if a user doesn't want to sign up for another session (offered at a different time or in a different location), they do not have to request a refund because their will not be charged.

Learn more here: https://docs.dualcode.com/x/PwHbBg

_{Ref: HCE-7335
Fixed in: 4.1.6.2}

November 2, 2023

Updating the User's Name Following a Purchase (Improvement)

When a user purchases a course and enters their billing information, they have the ability to store that information in their user's profile for future purchases. (The information being stored includes their name and address, but Dual Code NEVER stores the user's credit card information.) If a user opted to update their user profile information and modified their name in the process (e.g. usually because the name on the credit card they used was different than the name in their user profile in the learning environment), the name on the credit card would appear on their certificate of completion when they completed the course. As part of this improvement, the learning environment will now store the user's address (if and only if they select the option to update it) but will never update the user's first and last name. 

Learn more here: https://docs.dualcode.com/x/EoAVCQ

_{Ref: HCE-7318
Fixed in: 4.1.6.2}

November 1, 2023

Additional Recipients Not Always Emailed when Courses are Coming Due or Overdue (Bug Fix)

Programs can notify additional recipients (other then the learners themselves and their supervisors) when courses are coming due or overdue. However, these users needed a capability. Otherwise, the notification would be blocked. As part of this software fix, all users listed as valid "Additional Recipients" in a program will now be notified (provided that the notifications are enabled).

Learn more here: https://docs.dualcode.com/x/HABpBg

_{Ref: HCE-7372
Fixed in: 4.1.6.2}

October 31, 2023

Employees Receiving a Reminder when the status of their Appraisal is "Awaiting manager review" (Bug Fix)

When an appraisal in the Performance Appraisal System is in the "Awaiting manager review" status, the employee being appraised may get a reminder to complete their appraisal. As part of this software fix, the employee being appraised is no longer getting the reminder. 

Learn more here: https://docs.dualcode.com/x/K4DXAg

_{Ref: HCE-6430
Fixed in: 4.1.6.2}

October 31, 2023

Suspended Users are Visible in the List of Potential Attendees (Improvement)

When adding users to a face-to-face session, suspended users show up in the list of potential attendees. As part of this improvement, if the user is suspended in the learning environment, they are not visible in the list of potential attendees.

Learn more here: https://docs.dualcode.com/x/VYA3AQ

_{Ref: HCE-7436
Fixed in: 4.1.6.2}

October 31, 2023

Attendance Sheet in PDF Format is Not Sorted Alphabetically  (Improvement)

When downloading or printing the attendance sheet in PDF format, the sheet is not sorted alphabetically. As part of this improvement, the names in the PDF file are now sorted alphabetically.

Learn more here: https://docs.dualcode.com/x/b4CGCQ

_{Ref: HCE-7436
Fixed in: 4.1.6.2}

October 30, 2023

Enrolment Duration Should Never Exceed a License Key (Improvement)

If an Instructor enables payment collection on a course and defines a "License expires after", their expectation is that once a license expires, any user who enrolled in the course using this license will lose access to the course. In reality however, an individual user's enrolment duration was calculated based on the "Enrolment duration" setting and the date the user enrolled in the course using the license key. If both "License expires after" and "Enrolment duration" were set to "365 days", it would be possible for a user who enrolls 1 day prior to the expiration of the license key to have access to the course for another 365 days (so 729 days AFTER the license key was first purchased). Following feedback from clients who sell courses, it was determined that when users self-register using a license key, their enrolment end date will now be calculated as the minimum of the license expiration date and the date which would otherwise be calculated using the "Enrolment duration" setting in the "Self enrolment (Advanced)" method in question. In other words, a user's enrolment end date will never exceed the license expiration date.

Learn more here: https://docs.dualcode.com/x/EoAVCQ

_{Ref: HCE-7281
Fixed in: 4.1.6.2}

October 30, 2023

The "Courses" Link in the Navigation Block No Longer Expands (Bug Fix)

The "Courses" link in the navigation block no longer expands in some browsers due to a JavaScript error. As part of this software fix, the issue has been addressed and the link now expands as expected. 

_{Ref: HCE-7216
Fixed in: 4.1.6.2}

October 27, 2023

New Completion Status Report (New Feature)

A new report called "Completion Status" is now available. This report lists all users enrolled in a course and whether or not they have completed the activities in the course, and the course overall. The report reads directly from the learning record store and therefore provides a much more accurate view of the user's progress. Compared to the "Course Completion" and "Activity Completion" reports, this report for example can:

• Report on learning records uploaded using a CSV file

• Report on equivalencies entered or approved by an administrator

• Report when activities on in progress (instead of versus simply reporting whether the activity is done or not done)

• Explains that an activity was skipped by the user because it wasn't mandatory for the user in question

This report pulls the information directly from the Learning Record Store, which is the source of truth for activity and course completion information. This means that even if an Instructor unlocks the completion criteria, this report will continue to show an accurate status of a user's completion (whereas the "Course completion" and "Activity Completion" reports would lose this information if the completion criteria changes and show empty checkboxes).

Learn more here: https://docs.dualcode.com/x/HQFeCQ

_{Ref: HCE-7309
Fixed in: 4.1.6.1}

October 25, 2023

New "Static Text" Custom User Profile Field (New Feature)

A new custom user profile field called "Static text" is now available. This new field type allows you to display read-only information on the self-registration page and/or edit profile page such as a welcome message or special instructions.

Learn more here: https://docs.dualcode.com/x/oAAG

_{Ref: HCE-7195
Fixed in: 4.1.6.1}

October 25, 2023

Feedback Activity Can be Re-submitted when Getting Re-certified in a Course (Improvement)

If a Feedback activity was included in a course that was recurring (e.g. a course that needs to be done once a year), the feedback activity had to have "Allow multiple submissions" set to "Yes". If it is set to "No", the user could not submit their feedback in subsequent years / attempts when they are asked to get recertified. Unfortunately, the "Allow multiple submissions" field becomes read-only once learners start submitting their answers. It was therefore impossible to switch a Feedback activity that was initially set not to allow multiple submissions to now allow them. As part of this improvement, a user can now submit a new attempt for a Feedback activity when they are asked to get recertified, even if "Allow multiple submissions" is set to "No".

Learn more here: Adding an Activity (DEPRECATED)#Feedback

_{Ref: HCE-7423
Fixed in: 4.1.6.1}

October 25, 2023

Assignment Activity Can be Re-submitted when Getting Re-certified in a Course (Improvement)

If an Assignment activity was included in a course that was recurring (e.g. a course that needs to be done once a year), learner may be in a position where they cannot re-submit their assignment in subsequent years / attempts when they are asked to get recertified. As part of this improvement, a user can now submit a new attempt for an Assignment activity when they are asked to get recertified. 

Learn more here: Adding an Activity (DEPRECATED)#Assignment

_{Ref: HCE-7422
Fixed in: 4.1.6.1}

October 25, 2023

Program Completion Report Displays "mlang" Tags (Bug Fix)

When course full names are bilingual and therefore contain "mlang" tags, the "mlang" tag itself is displayed in the report rather than the corresponding English or French course title. As part of this software fix, the "mlang" tag is no longer being displayed and the course title is displayed in the user's preferred language (e.g. the language of the user viewing the report).

Learn more here: https://docs.dualcode.com/x/OIAX

_{Ref: HCE-7444
Fixed in: 4.1.6.1}

October 24, 2023

The "Enrol now" Button is Misleading for Administrators Purchasing Licenses for their Staff (Improvement)

When a user self-registers in a course using the "Self-enrolment (Advanced)" method, the button reads "Enrol now". This button however is misleading for a user that intends to purchase the course on behalf of other users. As part of this improvement, the button remains "Enrol now" when a course does not require any payment, but has been changed to "Purchase course" when payment is required. After clicking on the button, the user still has the option to enrol themselves or buy licenses for others.

Learn more here: https://docs.dualcode.com/x/EoAVCQ

_{Ref: HCE-7065
Fixed in: 4.1.6.1}

October 24, 2023

User Cannot Re-enrol in a Course under Certain Conditions (Improvement)

Under certain conditions, a user who self-registered in a course cannot re-register once their enrolment duration has expired. This is problematic for users who need to get re-certified annually in a course where the Instructor has set an enrolment duration of 60 days for example. As part of this improvement, users can always re-enrol in a course once their previous enrolment has expired (as long as "Self enrolment (Advanced)" method is used). Note that this has no implication on users who are assigned to courses using Programs, which uses a program enrolment method.

Learn more here: https://docs.dualcode.com/x/rQFpBg

_{Ref: HCE-7288
Fixed in: 4.1.6.1}

October 24, 2023

User is Prompted if They Want to Consume Another License even though They are already Enrolled (Bug Fix)

When a user enrolls in a course using a license key purchased by their organization, they are asked to confirm that they understand they will be consuming a license. However, if the user enrolls themselves in the course and later on click on the same link, they will be prompted once again for a confirmation even though the system will actually not consume another license (because they already enrolled in the course using the license). As part of this software fix, if the user uses the same link after enrolling themselves, they will simply be redirected to the course outline page and will no longer see the modal window asking them for a confirming.

Learn more here: https://docs.dualcode.com/x/EoAVCQ

_{Ref: HCE-7369
Fixed in: 4.1.6.1}

October 24, 2023

Performance Appraisal Assignment Rules Are Not Re-evaluated  (Bug Fix)

There are certain circumstances where a user that is being onboarded is not assigned to a performance appraisal form. As part of this software fix, whenever a user is created in the learning environment (and updated or deleted), their profile is re-evaluated against all performance appraisal forms that are enabled. It's important to note that the installation of this release does not automatically re-evaluated all users in the system. If you feel that some of the assignments are inaccurate, we recommend that you execute a "touch" command on the user(s) following your update. Please note that this has no implication if you are assigning users manually or uploading them using a CSV file.

Learn more here: https://docs.dualcode.com/x/moGzAw

_{Ref: HCE-7395
Fixed in: 4.1.6.1}

October 19, 2023

Completion Data for the Checklist Activity is Erroneously Cleared (Bug Fix)

When a user's learning record is about to expire, the system clears the user's completion data (but not their learning record) so that they may retake the course. This can be done for all users at once, or for specific users. When the code is executed against a specific user, everyone in the course has their completion progress reset. As part of this fix, if the request to clear the data was for a specific individual, only that specific individual's data will be cleared.

Learn more here: Adding an Activity (DEPRECATED)#Checklist

_{Ref: HCE-7405
Fixed in: 4.1.6.1}

October 19, 2023

Conditions using the "is one of" Operator Includes Users with an Empty Field (Bug Fix)

When a user defines conditions using the "is one of" operator in either programs or cohorts, users who do not have a value for the optional field in question will be included in the results. For example, if a condition was based on the "Job title" field using the "is one of" operator and a user did not have a job title, he/she would be included in the program / cohort. As part of this fix, the user will be excluded as expected.

Learn more here:  Registering Users in Programs#conditions

_{Ref: HCE-7398
Fixed in: 4.1.6.1}

October 19, 2023

The "Due Date" is Blank if the Program has "Days to complete" set to 0 (Bug Fix)

If (A) a user is assigned to a course via multiple programs, (B) one of these programs has "Days to complete" set to 0, and (C) the user never completed the course and does not have a learning record, the "Due date" in the Compliance Overview is blank. As part of this fix, the due date is calculated using the nearest due dates of all programs for the course and user in question, as long as one of these programs has a "Days to complete" greater than zero. (If the user is only assigned to a course via 1 program and "Days to complete" for this program is 0, the due date in the Compliance Overview report will remain blank as expected.

Learn more here: https://docs.dualcode.com/x/IIAX

_{Ref: HCE-7410
Fixed in: 4.1.6.1}

October 19, 2023

Program with No Courses Sends a Registration Email (Improvement)

If an administrator adds users to a program that contains no courses and the registration notification for the "User is registered in the program" event is enabled, the learning environment will send users the email in question. The email however will not contain a list of courses (because the program doesn't have any courses associated with it), thereby creating confusion with the learners. As part of this improvement, programs that do not have any courses no longer send any notifications even if the notifications are enabled.

Learn more here: https://docs.dualcode.com/x/BIAM

_{Ref: HCE-7413
Fixed in: 4.1.6.1}

October 19, 2023

Receipts Not Being Emailed When Combining "Self Enrolment (Advanced)" and PayPalPro (Bug Fix)

When (A) a course is sold using the "Self Enrolment (Advanced) method, (B) the payment processor is PayPalPro and (C) the learning environment is configured to send receipts via email, the receipts may not go out due to an integration issue with PayPalPro's API. The receipts and license keys are still generated, but the user is not informed via email. As part of this software fix, the exception when this occurs is now handled and the receipt along with the key gets sent to the purchaser once PayPalPro confirms that the payment was successful.

Learn more here: https://docs.dualcode.com/x/WYLXAg

_{Ref: HCE-7366
Fixed in: 4.1.6.1}

October 18, 2023

Auto Completion Field Adds Duplicate Values to the Conditions (Bug Fix)

When a user defines conditions using the "is one of" operator in either programs or cohorts, under certain circumstances, the matching values appears twice: once in italics and once in regular font. Selecting the italicized value may result in duplicate values in the final list. As part of this fix, the system now only displays a single value in both the search results and the final list.

Learn more here: Registering Users in Programs#conditions

_{Ref: HCE-7428
Fixed in: 4.1.6.1}

October 16, 2023

Consolidation of Permissions (Improvement)

The learning environment offers numerous reports that can be made available to different roles. Some of these roles (e.g. System Administrator or System Coordinator) can see everyone in the organization in these reports, while other users (e.g. Supervisors) can only say the users that they manage. These reports each had a unique capability to determine who can see all users in the system vs. who can only see the users they manage. If the unique capabilities were not all configured identically, it could lead to inconsistencies where an administrator could see all users in a report but only some (or no) users in another report. As part of this improvement, the following reports now share a common capability, thereby ensuring a more consistent experience when viewing reports: Course Completion (Basic / Advanced), Compliance, Learning Records, Program Completion, Time Spent in Activities.

Learn more here: https://docs.dualcode.com/x/FYAX

_{Ref: HCE-7357
Fixed in: 4.1.6.1}

October 16, 2023

Terms and Conditions Activity with No Completion Criteria Marks Everyone as Complete (Bug Fix)

If a Terms and Conditions activity is added to a course and the instructor forgets to define the activity completion criteria for it, all users are automatically marked as having completed the activity even if they didn't access/accept it. As part of this software fix, if the instructor forgets to define the activity completion criteria for the terms and conditions activity, users will never be marked as complete for this activity.

Learn more here: Adding an Activity (DEPRECATED)#tandcTermsandConditions

_{Ref: HCE-7229
Fixed in: 4.1.6.1}

October 16, 2023

Instructors who are also Supervisors only See their Staff in the Course-Level Reports (Bug Fix)

An instructor can generally see all users in the reports of the courses they teach. A supervisor on the other hand can only see the users who report to them. If an instructor also happens to be a supervisor, they would only see the users who report to them. As part of this software fix, if an instructor is also a supervisor, they can still see all users in the reports for courses that they teach.

Learn more here: https://docs.dualcode.com/x/XgCcAg

_{Ref: HCE-7283
Fixed in: 4.1.6.1}

October 15, 2023

Moodle Plugin Updates (Moodle Update)

As part of our general development cycle, numerous 3rd party plugins available from the Moodle marketplace were updated. These include: atto_fullscreen, block_checklist, enrol_coursecompleted, filter_videoeasy, format_grid, mod_checklist and mod_zoom.

Learn more here: https://moodle.org/plugins/

_{Ref: Miscellaneous
Fixed in: 4.1.6.1}

October 15, 2023

Moodle 4.1.6 Update (Moodle Update)

As part of our general development cycle, the HCE, which is based on Moodle, the world's most popular open-source LMS, has been upgraded to Moodle 4.1.6. 

Learn more here: https://moodledev.io/general/releases/4.1/4.1.6

_{Ref: HCE-7390
Fixed in: 4.1.6.1}