Getting Help

Owned by Luc Richard
Last updated: Jan 04, 2024
2 min read

Whether you need help supporting your peer system administrators, instructors, supervisors or learners, you can enjoy the peace of mind that comes from instant access to our documentation, knowledge base, and numerous other resources.

Training & Certification

Dual Code offers training & certification on its products and services. Our certification programs are offered (for a fee) via our online Training Centre, but there are also free webinars as well. As a System Administrator, we strongly recommend that you complete both the "HCE-201: Essentials for System Administrators" as well as our "HCE-205: Essentials for Course Creators and Instructors" courses. These courses are available via Training Centre.

Help Centre

Whether you need help supporting your administrators, instructors or learners, you can enjoy the peace of mind that comes from instant access to our Help Centre. With a wide range of support services, our dedicated and knowledgeable Client Services team can provide you with the answers and advice you need to resolve your technical issues when they arise. Please note that the Help Centre is only available to dedicated representatives approved by your organization.

Knowledge Base

To learn more about best practices, tips, or even help you troubleshoot specific issues, search our Knowledge Base. There are dozens of step-by-step articles that cover a broad range of topics.

Release Notes

If your system was recently upgraded (or is scheduled to be upgraded), you'll want to review the release notes covered in the What's New section. This section is organized by version of the software, and each excerpt explains whether the change is considered a software fix, an improvement, or new feature.

Additional Resources

In addition to the resources identified above, there are numerous other resources available, including:

  • Additional Documentation. There are numerous sections in our documentation, including Integration Services, Premium Services, and the Open Collaboration Initiative.

  • Context Sensitive Help. Useful descriptions available from within the learning environment, next to form fields, generally identified by a question mark icon.

  • User Tours You'll find in various areas of the learning environment user tours, which present additional information on screen. User tours are an effective means to walk users through the navigation of the site, explain how to complete an action or process, and highlight what's new on specific pages. When a new user tour is installed, it will be automatically displayed to users in a modal window in the learning environment itself. If users dismiss the user tour, they can always access it later by clicking on the question mark icon near the top right of the screen.