Face-to-face Session Cannot Be Deleted from Calendar (Bug Fix)

When a face-to-face session is created, an entry is automatically added to the learning environment’s calendar. This calendar entry contains information about the session, including the name of its Facilitator. If the Facilitator is deleted from the system (e.g. their user account is permanently deleted), then trying to subsequently cancel the session / delete the calendar entry throws an exception. As part of this software fix, canceling a session for a face-to-face session where the Facilitator is no longer in the system now works successfully.

Learn more here: Cancelling Classroom Sessions

_{June 6, 2024 ♦ v4.1.10.4 ♦ HCE-8217}

Rewording of the “Unlock Completion Setting” Button (Improvement)

When users complete an activity or a course, the completion settings for that activity / course becomes locked. The instructor must click on a button to unlock the criteria before making any changes. The label of that button and its description suggests that users will lose their data or learning record if the button is clicked, which is not accurate. As part of this improvement, the label of the button and its description has been changed to better reflect what is happening behind the scenes. Note that this change is strictly a language string and there is no change in functionality.

Learn more here: Tracking Completion

_{May 31, 2024 ♦ v4.1.10.4 ♦ HCE-5846}

System Coordinators Can View and Edit Advanced Settings for Users (Improvement)

The System Coordinator role allows a user to view and edit another user’s profile. System Coordinators however can only edit the basic user profile and do not have access to the advanced settings available to System Administrators. As part of this improvement, System Coordinators now see the “Show advanced settings” link at the bottom of each user’s profile and can view / edit a user’s advanced profile fields.

Learn more here: Editing Users for System Coordinators

_{May 30, 2024 ♦ v4.1.10.4 ♦ HCE-8204}

Option to Withdraw Enrollment after Self-Enrollment in a Free Course (Improvement)

When a user self-enrolls for a course, they do not have the ability to withdraw their enrolment. As part of this improvement, a user who self-enrolls in a free course now has the ability to unenroll themselves. Note that the ability to unenroll yourself from a course for which you paid is not available via this functionality given that this process may require a refund under certain circumstances, which has greater implications.

Learn more here: Searching and Enrolling in Courses

_{May 29, 2024 ♦ v4.1.10.4 ♦ HCE-6802}

Accreditation Information in Courses (Improvement)

When adding a course, an instructor can specify whether the course is accredited or not. If accredited, the instructor can specify the accreditation body (e.g. College of Family Physicians of Canada), the type of credit (e.g. Mainpro-M1), the number of credits, and the accreditation identifier. This information can then appear on a certificate of completion issued to the learner when they complete the course. As part of this upgrade, this feature will be enabled on all HCE Enterprise, HCE Standard and HCE Express systems, and disabled on all other systems. This means that any healthcare organization will now be able to specify whether or not their courses are accredited when creating them.

Learn more here: Tracking Accreditation

_{May 29, 2024 ♦ v4.1.10.4 ♦ HCE-7913}

Custom Reports Available in the Navigation Block (Improvement)

The learning environment allows a System Administrator to develop custom reports. Once developed, the administrator can specify an audience who can view the custom report (and even receive it via email). When that audience includes regular staff however, there is no hyperlink within the learning environment that takes the user directly to the custom reports, which means the administrator must customize their top menu (via the theme) to include a link. As part of this improvement, a link to custom reports is not available to all authenticated users via the navigation block (under Navigation > Reports).

Learn more here: Managing Custom Reports

_{May 29, 2024 ♦ v4.1.10.4 ♦ HCE-8152}

Status Icons Displayed in the User Profile (under the “Courses” tab) do not Line Up with Compliance Report (Bug Fix)

When viewing a user’s profile, an administrator has the ability to click on the “Courses” tab to see the list of courses a user is enrolled in and their status. The icons do not always line up with the icons on the Compliance or the Completion Status report. As part of this improvement, the icons on the “Courses” tab are now aligned with the icons on the other reports.

Learn more here: https://docs.dualcode.com/standard/completion-status-beta
_{May 24, 2024 ♦ v4.1.10.3 ♦ HCE-8158}

Epic Administrators Cannot Edit Programs (Bug Fix)

Administrators managing the training programs for Epic Systems cannot edit programs due to their inability to assign the role of “Student” in courses. As part of this software fix, the Epic administrators can now edit all programs related to Epic Systems' EHR.

Learn more here: https://docs.dualcode.com/standard/epic-systems-ehr
_{May 24, 2024 ♦ v4.1.10.3 ♦ HCE-8190}

Exception Thrown When Viewing a Program (Bug Fix)

It is possible when creating a program to end up in a scenario where the program is considered invalid from a database perspective because some of the notifications are set to “null”. When editing this program at a later date, the administrator will see an exception message on the screen. As part of this software fix, the scenario where the program is considered invalid has been addressed and the system no longer throws an exception.

Learn more here: https://docs.dualcode.com/standard/adding-a-program
_{May 22, 2024 ♦ v4.1.10.3 ♦ HCE-8141}

Broken Link Sent by Assignment Activity (Bug Fix)

When a user uploads a file for an assignment, the assignment activity sends the instructors an email. A link contained in that email is broken. As part of this software fix, the link is now pointing to the right web page.

Learn more here: https://docs.dualcode.com/standard/adding-an-activity
_{May 22, 2024 ♦ v4.1.10.3 ♦ HCE-8168}

Overridden Activity Completions Block Future Recertifications (Bug Fix)

When a user’s activity completion is granted manually by an instructor (using the “override” function in the learning environment), the user does not get a learning record when they try to get recertified a year later for the same course because the override sticks year after year. As part of this software fix, the system now generates a new learning record whenever a user completes an activity during the recertification process, even if an override is present.

Learn more here: https://docs.dualcode.com/standard/activity-completion-basic-advanced
_{May 22, 2024 ♦ v4.1.10.3 ♦ HCE-8193}

BigBlueButton 2.7.8 Update (BigBlueButton Update)

As part of our general development cycle, the web conferencing system, which is based on BigBlueButton, has been upgraded to version 2.7.8.

Learn more here: Release Notes for BigBlueButton 2.7.8
_{May 21, 2024 ♦ v4.1.10.3 ♦ HCE-8191}

Appraisals Are Not Reassigned to the New Supervisor (New Feature)

When an employee switches supervisors (e.g. managers, directors or VPs), the appraisal that is already assigned to their supervisor does not get reassigned to their new supervisor. As a result, some of the appraisals never get completed unless an administrator manually intervenes and reassigns the appraisal manually. As part of this new feature, any appraisal in progress (e.g. appraisals that are not yet “locked”) is automatically reassigned to the user’s new supervisor. As part of this new feature, a system-level administrator can also limit the list of supervisors who will be assigned to the appraisal based on user profile fields.

Learn more here: https://docs.dualcode.com/pas/assigning-appraisals-to-supervisors
_{May 9, 2024 ♦ v4.1.10.3 ♦ HCE-7273}

BigBlueButton 2.7.7 Update (BigBlueButton Update)

As part of our general development cycle, the web conferencing system, which is based on BigBlueButton, has been upgraded to version 2.7.7.

Learn more here: Release Notes for BigBlueButton 2.7.7
_{May 7, 2024 ♦ v4.1.10.2 ♦ HCE-8155}

Text Strings Appear in Both English and French on the Same Page (Bug Fix)

When viewing the site in French, certain administrative pages show text in both English and French. As part of this software fix, the way the text is rendered on these pages was refactored and the text now only appears in the user’s preferred language .

_{May 1, 2024 ♦ v4.1.10.2 ♦ HCE-8078}

Activity Completion Data is Not Being Reset in this Unique Scenario (Bug Fix)

This issue appears in a very unique scenario. A course is configured with a condition of “Expiration by date”. The learner has a valid learning record. An instructor or administrator then unlocks the course completion settings and adds a new activity to the course completion requirements. The user already has a valid learning record so when they access the course, they see the banner “Congratulations. You have completed the course”. However, the learner has not actually completed the new mandatory activity, so the status of the course (and indirectly each activity within this course) is inconsistent. As part of this software fix, the status of the activities now considers this additional scenario where mandatory activities are added after the learning record is issued.

Learn more here: Condition: Activity Completion
_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8073}

Session Attendance Taken Prior to the HCE 4.1 Upgrade Might Switch State Following an Upgrade to HCE 4.1 (Bug Fix)

This issue is only applicable to timesheets entered using version 3.9 of the learning environment, and then re-saved using version 4.1 of the learning environment. Under certain circumstances, if a user was marked as having fully attended a face-to-face session using version 3.9 of the learning environment, and an administrator then modified the timesheet (e.g. entered attendance for other users and then saved the timesheet again) using version 4.1 of the learning environment, the status for certain users might change from “Fully attended” to “Partially attended”. The user’s however would retain their learning record, but some reports may indicate that the user only partially attended the session. As part of this software fix, the system now retains the status of “Fully attended” if an administrator re-saved an old timesheets created in HCE 3.9.

_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8115}

Course Overview Block Doesn’t Always Report 100% Completion Even Though the User Has a Learning Record (Improvement)

The Course Overview block reports on a user’s progress in each course. For example, if a course contains 5 activities and the user completed 3 of them, the block would report a 60% completion. There are circumstances however when a user can receive a learning record without completing all of the activities. For example, a bilingual course that contains a lesson in English and French would only require the learner to complete one of the two lessons. After completing the English lesson, the user would receive a learning record, but the Course Overview block would report 50% completion because the user did not complete the French lesson. In another example, a user who has been granted an equivalency for the course would continue to show a 0% completion rate because they did not technically complete any of the activities in the learning environment. As part of this improvement, the calculation of the progress in the Course Overview block has been refactored such that if the user has a valid learning record, then the progress will always show 100% completion.

_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-4850}

Empty Programs Show Users as Being Compliant but with 0% Completion (Improvement)

Programs that do not reference any courses (e.g. empty programs) are included in the Program Completion report. The report states that users have a “Status” of “Compliant” and have a “% Complete” of “0”. As part of this improvement, empty programs are no longer shown in the Program Completion report. This is true for the report viewed online as well as the report sent via email.

Learn more here: Program Completion
_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8087}

Users Created via LDAPS No Longer Added to Sites in Multi-site Environment (Bug Fix)

In a multi-site environment, any users created via a LDAPS were no longer added to their respective sites. This feature, which existed in HCE 3.9, was not implemented in HCE 4.1. As part of this software fix, the feature has been re-implemented in HCE 4.1.

Learn more here: LDAPS Integration
_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8095}

Course Completion Badges Do Not Turn to “Done: Completed” Until the Entire Course is Done (Bug Fix)

When a course that contains multiple mandatory activities is reset and the learner completes only some of the activities, the badges for the completed activities report “Done:” followed by the completion criteria. Once the course is completed in its entirety, the badges would then read “Done: Completed”. As part of this software fix, the badge now reports “Done: Completed” as soon as the activity is done regardless of whether the course itself is done.

Learn more here: Completing Courses
_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8094}

Completion Status CSV Export Does Not Show the User’s Last Name (Bug Fix)

When exporting the Completion Status report to CSV, the resulting file only contains the user’s first name instead of their full (first / last) name in some circumstances. As part of this software fix, the user’s full name is always visible in the CSV file when exporting the report.

Learn more here: Completion Status
_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8089}

Moodle Plugin Updates (Moodle Update)

As part of our general development cycle, numerous 3rd party plugins available from the Moodle marketplace were updated. These include: block_checklist, filter_videoeasy, format_grid, mod_checklist, profilefield_file.

Learn more here: Moodle Plugins
_{April 26, 2024 ♦ v4.1.10.1}

Moodle 4.1.10 Update (Moodle Update)

As part of our general development cycle, the HCE, which is based on Moodle, the world's most popular open-source LMS, has been upgraded to Moodle 4.1.10.

Learn more here: Release Notes for Moodle 4.1.10
_{April 26, 2024 ♦ v4.1.10.1 ♦ HCE-8099}

Notifications in PAS Cannot be Customized by the Administrator (Improvement)

The notifications in the PAS (Performance Appraisal System) could not be customized by the administrator. As part of this improvement, the notifications can now be customized just like any other string in the system as per the Modifying Language Strings article. In addition to this improvement, the notifications will now be sent in the recipient’s preferred language. And finally, the notifications sent when an employee submits the form or when a manager re-opens an appraisal, which used to be the same message for all scenarios, is now broken down into 3 separate / distinct messages, thereby allowing the administrator to customize the message based on the scenario and recipient of the notification. In other words, there is now a distinct notification message when (a) an employee submits their appraisal (e.g. a notification sent to supervisor), (b) a supervisor re-opens an employee’s appraisal (e.g. a notification sent to employee) and (c) a supervisor re-opens an appraisal and assigns it back to themselves or another supervisor (e.g. a notification sent to a supervisor). All 3 notifications can now be customized by an administrator.

Learn more here: Modifying Language Strings
_{April 12, 2024 ♦ v4.1.9.5 ♦ HCE-7898}

Search Tool when Registering Users in Face-to-face Sessions is Limited (Improvement)

When a supervisor registers users in a face-to-face session using the manual selection method, the user selection tool only shows the user’s first / last name and username. This is usually acceptable because a supervisor is generally not responsible for a large amount of people. However, when administrator tries to register users, they may see hundreds of users depending on how many users are in the course. As part of this improvement, the tool now shows administrators additional fields such as department, institution or city, thereby allowing an administrator to search for users using these fields.

Learn more here: Enrolling Staff in Classroom Sessions
_{April 12, 2024 ♦ v4.1.9.5 ♦ HCE-8058}

Moodle Plugin Updates (Moodle Update)

As part of our general development cycle, numerous 3rd party plugins available from the Moodle marketplace were updated. These include: mod_zoom.

Learn more here: Moodle Plugins
_{April 16, 2024 ♦ v4.1.9.5}

The “Seats Available” Label is Misleading (Improvement)

When an administrator or instructor looks at the list of face-to-face sessions within a course, they see a column labelled “Maximum Capacity”, which may show “8/10” to mean there are 8 users registered in the session out of a maximum of 10 seats in the class. When a learner views the same form however, the column label is “Seats Available”, and it would show “10”. The “10” would continue to show regardless of how many users are in the session. This means that a session might be full, but the learner might still think that there are 10 seats available. As part of this improvement, the column now reports the number of seats that are truly available. Using the example above where 8 users have registered in a class with 10 seats, the “Seats Available” column would now show “2”.

Learn more here: Registering for a Face-to-face Session
_{April 12, 2024 ♦ v4.1.9.5 ♦ HCE-7796}

Learning Records Can Be Awarded for Activities Requiring a “View” Despite Not Meeting Other Completion Criteria (Bug Fix)

After a user completes a course for which they receive a learning record, if the user returns to view a SCORM module in the same course, that the user will be awarded a second learning record despite not having completed the SCORM again (or completing other activities within the course if they are present). Note that this use case only occurs if the SCORM activity completion criteria includes the “Require view” criterion, which arguably should not be set if the “Require status” criterion is also set. As part of this software fix, the system ensures that a 2nd learning record is not issued in this particular scenario.

Learn more here: SCORM Completion Settings
_{April 12, 2024 ♦ v4.1.9.5 ♦ HCE-7970}

Supervisors Not Enrolled in the Course They Are Viewing Are Presented a Message (Improvement)

Supervisors (and administrators) have the ability to view all courses in the system, whether they are enrolled in the course or not. This is required in order for them to be able to view course-level reports on their staff in those courses. In order for a supervisor to be able to complete a course however (e.g. have their completion tracked), they must be enrolled in the course. As part of this improvement, a message at the top of the course page informs them that they need to enrol in the course to receive a learning record. The message includes a hyperlink that sends them to the self-enrolment page (if the self-enrolment method is enabled in the course in question).

Learn more here: Enrolling Yourself in a Course
_{April 12, 2024 ♦ v4.1.9.5 ♦ HCE-8069}

Supervisors Can Self-Enrol in Courses that Use the “Self-enrolment (Advanced)” Method (Bug Fix)

Supervisors have the ability to view all courses in the system, whether they are enrolled in the course or not. This is required in order for them to be able to view course-level reports on their staff in those courses. In order for a supervisor to be able to complete a course however (e.g. have their completion tracked), they must be enrolled in the course. The “Self-enrolment (Advanced)” method was restricting supervisors from self-enrolling. As part of this software fix, supervisors can now self-enrol in the courses that use the “Self-enrolment (Advanced)” method, provided that the method is not restricted to cohorts that the supervisor is not a member of.

Learn more here: Enrolling Yourself in a Course
_{April 3, 2024 ♦ v4.1.9.4 ♦ HCE-8051}

Notifications Sent to Instructors Even Though Setting Is “Student only” (Bug Fix)

The "Self-enrolment (Advanced)" method is capable of notifying learners, instructors, or both learners and instructors when their enrolment is about to expire. Under some circumstances, the instructors would get notified even though the setting was set to “Student only”. As part of this software fix, the specific use case is resolved and notifications will no longer be sent to instructors if the “Notify before enrolment expires” is set to “Student only”.

Learn more here: Notifying Users when a Learner's Enrolment is About to Expire
_{April 3, 2024 ♦ v4.1.9.4 ♦ HCE-8040}

Name Filters Not Persisting in the Course Participation Report (Bug Fix)

The first / last name filters in the Course Participation report are not being persisted. In other words, the first name filter gets reset after selecting the letter for the last name and vice versa. As part of this software fix, the filter is being persisted.

Learn more here: Course Participation
_{April 2, 2024 ♦ v4.1.9.4 ♦ HCE-8036}

Administrators Can Set a Time Restriction for when Purchasers can Renew Course Licenses (Improvement)

A feature introduced recently allows users to renew a license for a course. Along with this feature, administrators can now specify how far ahead of the license’s expiration date users can renew (e.g. re-purchase) the course. By default, the value is 180 days, but the administrator can modify the time restriction at the system level. Once modified, the new value takes effect immediately for all courses sold.

Learn more here: Changing the Renewal Window for Courses Being Sold
_{April 2, 2024 ♦ v4.1.9.4 ♦ HCE-8059}

BigBlueButton 2.7.6 Update (BigBlueButton Update)

As part of our general development cycle, the web conferencing system, which is based on BigBlueButton, has been upgraded to version 2.7.6.

Learn more here: Release Notes for BigBlueButton 2.7.6
_{April 2, 2024 ♦ v4.1.9.4 ♦ HCE-8074}

Users Can Renew Their Course Licenses (New Feature)

Many organizations sell their courses under a subscription model, where the purchaser is required to pay to maintain access to the course year after year. If the purchase doesn’t renew their course license, the learners would lose access to the course. In the past, whenever someone would buy a new license, that license would be effective immediately and always result in a new license key. This meant that if someone wanted to prepay for the renewal 3 months early, there would be a 3 month overlap between the old license and the new license. This was therefore encouraging organizations to wait until the last minute to renew their subscription to courses. This new feature allows a purchase to renew an existing license. By doing so, (a) the new license only becomes effective on the date that the old license expired, thereby ensuring that there is no overlap between two licenses, and (b) the license key remains the same, thereby not requiring the purchasing to update the license key in the “OCI Course” activity or sharing a new key via email with all their learners.

Learn more here: Renewing a License for a Course

_{March 25, 2024 ♦ v4.1.9.3 ♦ HCE-7974}

Course Creators Cannot Edit All Programs (Bug Fix)

Course creators can create programs, but in some circumstances, cannot edit programs. This is caused by a configuration issue on some (but not all) systems. As part of this software fix, all systems will be configured to correctly allow course creators to update programs.

_{March 21, 2024 ♦ v4.1.9.3 ♦ HCE-7643}

Compliance Meter Reports Errors when Programs are Deleted (Bug Fix)

If a program is deleted but the database still has references to users being registered in the program, the compliance meter (the block) displays errors. As part of this software fix, the calculation performed by the compliance meter has been modified to eliminate the errors. In addition, general improvements were made to the block to allow an administrator to see the lists of excluded programs, and to respect the site selected by an administrator (if they manage more than 1 site) when displaying the statistics.

_{March 21, 2024 ♦ v4.1.9.3 ♦ HCE-8021}

Administrators for a Site Can Now Add “Terms and Conditions” Activities to Courses (Improvement)

In a multi-tenant deployment, the administrator for a site can add activities to a course. When doing so, that activity is automatically restricted to users in their site. The list of activities that a site administrator can add however is restricted given that some activities cannot be restricted to a single site and would impact the entire system. As part of this improvement, the “Terms and Conditions” activity has been added to the list of activities that can be added by a site administrator.

Learn more here: /wiki/spaces/Healthcare/pages/34843904

_{March 19, 2024 ♦ v4.1.9.3 ♦ HCE-8018}

The “Appraisal Time Assigned” Column is Not Always Populated (Bug Fix)

The “Appraisal Time Assigned”, which is a column available in the “Appraisal Feedback” report source when building custom reports, does not always get populated and may appear empty on some systems. This issue is caused by a time zone setting in the database. As part of this software fix, the column now gets populated.

Learn more here: Managing Custom Reports

_{March 19, 2024 ♦ v4.1.9.3 ♦ HCE-7975}

Program Registrations that Use Cohort Rules to Register Users May Experience a Delay (Bug Fix)

When a program is configured to use cohort rules to register users, there may be a delay in registering (or unregistering) users. The system in some cases may wait for the user’s account to be updated or for the user to log in the system to update their program registrations. This software fix eliminates the delay and a user’s registration is automatically updated without necessitating an update or login event on their account.

Learn more here: Registering Users in Programs

_{March 15, 2024 ♦ v4.1.9.3 ♦ HCE-7973}

Scheduled User Uploads are Off by an Hour During DST (Bug Fix)

During DST (Daylight Savings Time), the scheduled user uploads are off by an hour. As part of this software fix, the system now considers daylight savings when calculating when to next run the task.

Learn more here: Scheduling User Uploads

_{February 29, 2024 ♦ v4.1.9.2 ♦ HCE-4994}

Manager Listed in PAS Completion Rates Report is Now Always Accurate (Bug Fix)

The supervisor listed in the Manager column of the Completion Rates report (in the Performance Appraisal System) isn't always the proper manager. As part of this software fix, the correct manager based on the cohort hierarchy and/or the manager who filled out the appraisal is now reported.

Learn more here: https://docs.dualcode.com/pas/reporting-on-appraisals

_{February 29, 2024 ♦ v4.1.9.2 ♦ HCE-7718}

Custom Report Source for Performance Appraisal System (New Feature)

A new report source for the custom report builder is now available. This new source allows administrators who have access to the custom report builder and who are assigned the role of PAS Administrator to build custom report on the competencies of their staff. Once built, the report can be shared with other audiences, and sent via email.

Learn more here: Managing Custom Reports

_{February 29, 2024 ♦ v4.1.9.2 ♦ HCE-7939}

Compliance Summary is Sent via Email to Supervisors (New Feature)

A new email (disabled by default) is now available for Supervisors to summarize the compliance level of their team members. The email summarizes, for all the Supervisor’s team members and across all programs, how many courses are compliant, need to be completed soon, or are overdue. Below the summary of the email is a link that redirects the Supervisors to the full compliance report within the learning environment so they can see more details. This report is meant to replace the previous “Program Completion” report that is also sent via email, and can be enabled by a System Administrator at the click of a button.

Learn more here: Sending a Monthly Compliance Report to Supervisors

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7360}

Courses are Automatically Hidden Unless the User Can Access Them (Improvement)

The course catalogue, and other areas that show available courses, now automatically hide courses from users unless (a) the user is already enrolled in the course OR (b) the user can self-enrol in the course. This saves the user from having to click on individual courses in order to find out whether or not they can access the course.

Learn more here: Showing All Courses in the Course Catalogue

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7805}

Text Area for Feedback in Appraisals is Too Small (Improvement)

The text area for displaying a user’s feedback in a Performance Appraisal form was very small (in height). As part of this improvement, the text area is now larger and more user friendly.

Learn more here: https://docs.dualcode.com/standard/performance-appraisal-system-pas

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7213}

Improvements to Purchases of Courses that Have a Face-to-face Activity (Improvement)

When purchasing a course that has a Face-to-face session using the “Self-enrolment (Advanced)” method, it is generally preferred for the user to select the session date / time immediately to reserve their seat before collecting their payment (and thereby reducing the likelihood that they will request a refund due to the session they wanted to attend no longer being available). However, when a user is purchasing multiple seats on behalf of other users (e.g. in bulk or even a license for their entire site), the registration process becomes more complex given that not all users who will end up registering in the course will necessarily want to attend the same session (on the same date / time). Improvements have been made to the purchasing process to (a) make it more obvious to the purchaser that the course they are buying contains an instructor-led portion and (b) the users will be asked to select the session they want to attend when they self-enrol in the course (using the key the purchaser is paying for). If a user is purchasing a course for themselves, they are given the option to select the session immediately, but are also given the option to skip the selection if they want to select the session later (after enrolling in the course).

Learn more here: Buying Courses for Your Team

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7811}

License Keys Need to Enforce Pre-requisites (Bug Fix)

When a user is given a license key to a course that has pre-requisites, that user can still enrol in the course (using the key) even though they did not complete the pre-requisite(s). If the user completes the course, they will not be awarded a learning recorded but they are not prevented from enrolling in the course. As part of this software fix, when a learner tries to enrol in a course that has pre-requisites using a license key, the enrolment will verify if the user has completed the pre-requisites. If they have not, they will be presented with a message informing them that they must complete the pre-requisites first. That message has a hyperlink that will redirect them to the pre-requisites.

Learn more here: Defining Pre-requisites

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7859}

Badges in Course Outline Show as “Completed” In Certain Circumstances (Bug Fix)

If a course is set to expire by date (e.g. December 31), then after the expiration (e.g. January 1st), the activity completion badges would typically read “To do” along with the completion criteria specific to the activity. However, if a user had started the recertification progress prior to the expiration date, the activities they had completed would stay marked as “Completed” on the course outline page. As part of this software fix, if a user is in the process of getting recertified when the course is set to expire, their progress will be reset and all badges will show “To do”.

Learn more here: Completing Courses

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7880}

Deleted Users Show Up in Performance Appraisal Reports (Bug Fix)

Users who are permanently deleted from the system show up in the Performance Appraisal System reports. As part of this software fix, users who are deleted no longer show up in these reports.

Learn more here: https://docs.dualcode.com/pas/reporting-on-appraisals

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7902}

Administrators Cannot See Equivalency Applications for Supervisors under their Supervision (Bug Fix)

In a multi-tenancy deployment, when a user with the role of supervisor applies for an equivalency, their supervisor may not be able to see and therefore approve their application. As part of this software fix, a supervisor can now see the equivalency applications of the supervisors who report to them.

Learn more here: Approving Course Equivalencies

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7888}

Uploading Users to Programs Fails Sporadically (Bug Fix)

When following the Uploading Users procedure to add users to programs, the upload may result in a failure under certain circumstances and display an error message. As part of this software fix, adding users in programs via a CSV file upload no longer results in a failure.

Learn more here: Uploading Users

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7868}

Performance Appraisal System Considers F2F Instructors as Valid Supervisors When Building Hierarchy (Bug Fix)

When a Facilitator teaches a face-to-face session, a relationship is created between that instructor and the learner that resembles that of a relationship between a supervisor and a user. Certain areas of the PAS considered that relationship as valid in terms of the ability for a user to assess another user. As part of this software fix, relationships created as part of face-to-face sessions are no longer considered.

Learn more here: https://docs.dualcode.com/standard/performance-appraisal-system-pas

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7883}

Custom Reports Limit Increased to 50 (Improvement)

By default, Custom Reports were limit to 10 reports. As part of this improvement, the limit was increased to 50 custom reports on all systems.

Learn more here: Adding Custom Reports

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7900}

User Interface Improvements to the Face-to-face Summary Pages (Improvement)

Face-to-face sessions are summarized on certain screens, like on the sign-up screen and in the calendar. The event summarizes the session and includes information such as the method of delivery (in person or virtual), the name of the facilitator, etc. As part of this improvement, information that is not captured for the event in question is removed from the summary.

Learn more here: Managing Classroom Sessions

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-6511}

Usage Report (New Feature)

This report summarizes various statistics about the usage of the system over time. The initial web page (the “Summary”) displays the number of courses, number of users, number of recently active users, number of role assignments, number of posts, number of questions, number of resources, average number of participants, average number of recently active participants, and average number of course modules. The administrator can then click on each tab to get more details broken down over a time period. The information is available in a graphical format as well as a table format. A similar report is available within individual courses to provide data about the course in question..

Learn more here: Usage (System Level)

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7764}

Displaying the Time Spent in Activities Report Shows HTTP 500 Error (Bug Fix)

When loading the Time Spent in Activities report on larger system, the user viewing it may be an HTTP 500 error. As part of this software fix, more memory is now being allocated when the report is loading. In addition, the users who did not participate in the course during the defined time period are no longer being shown (whereas before, they were being shown with a time spent of 0). Removing those users from the report makes a significant improvements, particularly in courses that may have >10,000 participants, but when only a hundred or so users accessed the report during the time period.

Learn more here: Time Spent in Activities

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7838}

SAML / OAUTH Login Button Does Not Show Full Text (Improvement)

Systems that allows users to authenticate using SAML or OAUTH show a login button that can display a text string. If the text is longer than usual, the text wraps and is not completely visible. As part of this improvement, the size of the button has been improved to show the full text.

_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7124}

Time Tracking Reports Allows Filtering by Date (Improvement)

The “Time Spent in Courses” and “Time Spent in Activities” reports now allow users to specify a start and end time for the query. This allows an administrator to determine how much time learners have spent in a course in a specific year for example.

Learn more here: Time Spent in Courses
_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7850}

Moodle Plugin Updates (Moodle Update)

As part of our general development cycle, numerous 3rd party plugins available from the Moodle marketplace were updated. These include: block_checklist, format_grid, mod_checklist, mod_hvp, mod_zoom, reported_extendedlog.

Learn more here: Moodle Plugins
_{February 22, 2024 ♦ v4.1.9.1}

Moodle 4.1.9 Update (Moodle Update)

As part of our general development cycle, the HCE, which is based on Moodle, the world's most popular open-source LMS, has been upgraded to Moodle 4.1.9.

Learn more here: Release Notes for Moodle 4.1.9
_{February 22, 2024 ♦ v4.1.9.1 ♦ HCE-7886}

December 21, 2023

Optional Activities Do Not Issue Learning Records (Bug Fix)

An issue was introduced in 4.1.6.3 where optional activities (e.g. activities within a course not required as per the "Course Completion" settings) do not issue a learning record. While the database correctly marks the user as having completed the activity, the "Learning Records" report does not. This only affects systems that were upgrade to 4.1.6.3. As part of this software fix, optional activities going forward will now issue learning records as expected. Note that this software fix will not retroactively issue learning records for optional activities. It is therefore recommended that systems that had upgrade to 4.1.6.3 upgrade to 4.1.7.2 as soon as possible to ensure that the Learning Records report accurately reflects a user's completion status.

Learn more here: Learning Records (Course Level)

_{Ref: HCE-7674
Fixed in: 4.1.7.2}

December 21, 2023

Availability of Additional Reports (Improvement)

Disparities were noticed between all systems powered by Dual Code in regards to the reports that were enabled and disabled. As part of this improvement, all reports are now enabled on all systems. As a general rule, most reports are only available to System Administrators or System Coordinators, but it is possible that instructors, supervisors, or even learners may now have access to additional reports.

Learn more here: Reports

_{Ref: HCE-3980
Fixed in: 4.1.7.2}

December 21, 2023

Support for Expiration Dates on Certificates of Completion (Improvement)

When designing certificates of completion, the administrator has access to numerous placeholders (a.k.a. special words) such as USERNAME and COURSENAME. When these placeholders are used, they are replaced by corresponding information for the user and course in question when the certificate is issued. As part of this improvement, the placeholder EXPIRATION_DATE can be used to display the expiration date of the learning record on a certificate of completion.

Learn more here: Designing a Certificate of Completion

_{Ref: HCE-7673
Fixed in: 4.1.7.2}

December 21, 2023

Program Notifications Refer to Hidden Courses (Bug Fix)

When a program is configured to send notifications to users about upcoming (or past) due dates, hidden courses are referenced in the notification. While the recommendation is that administrators remove courses from programs if they are no longer available to learners, this software fix will ensure that program notifications no longer reference hidden courses.

Learn more here: Sending Reminders to Users regarding Mandatory Courses

_{Ref: HCE-7621
Fixed in: 4.1.7.2}

December 19, 2023

Course Creators Can Manage Course Categories (New Feature)

Users with the Course Creator role can now manage (add, edit or delete) course categories within the context of their role. If the role is assigned at the system level, than the Course Creator can modify any course category in the system. If the role is assigned in the context of a course category, then the Course Creator can only manage that category (and sub-categories). As a result of this change, if a user is assigned the role of Course Creator at the system level, they will see an option to "Add a new course" directly under Site Administration > Courses and will no longer need to go to the "Manage courses and categories" area to add new courses.

Learn more here: Managing Course Categories

_{Ref: HCE-7667
Fixed in: 4.1.7.2}

December 18, 2023

Ability to Modify the Location and Custom Face-to-face Fields  (New Feature)

The learning environment allows you to set valid values for the face-to-face "Location" field, and to define new custom fields. Once these fields are created, they will appear in the "Event Details General" section of the face-to-face session (usually just above the "Additional details" text area). These fields can be made visible to end users when they view the session details and incorporated in notification messages (e.g. emails).

Learn more here: Modifying the Location and Custom Face-to-face Fields

_{Ref: HCE-7576
Fixed in: 4.1.7.1}

December 18, 2023

Badges are Aggregated when a User Receives a Learning Record (Improvement)

A single activity can have multiple completion criteria. For example, in order to complete a SCORM, an instructor might specify that the learner must (a) view the activity, (b) receive a grade, (c) that the grade must exceed a required minimum score, (d) require a status of "passed" from the SCORM package itself, and (e) require all scos to return completion status. This would result in 5 badges on the course outline page for that single activity. While viewing those details is important when a learner is in progress of completing the activity to properly communicate what they need to do, after the learner receives a learning record, that information becomes less important. As part of this improvement, once a learner receives a learning record for an activity, the badges are aggregated into one (1) badge that simply says "Done: Complete". When the user is asked to get recertified, the 5 badges will once again appear.

Learn more here: Completing Courses

_{Ref: HCE-7657
Fixed in: 4.1.7.1}

December 18, 2023

Learners can Scan a QR Code To Mark Themselves as Having Attended a Face-to-face Session (New Feature)

Learners can now mark themselves as having attended a face-to-face session by scanning a QR code using their mobile device. This marks their attendance as "Fully attended". By allowing users to self-attest, the instructor no longer has to manually enter everyone's attendance.  The attendance however is not automatically "approved". The instructor must still approve the timesheet and in doing so, has the opportunity to change someone's attendance before their final approval. 

Learn more here: Taking Attendance

_{Ref: HCE-7551
Fixed in: 4.1.7.1}

December 18, 2023

System Administrators' Limit for File Size Increased to 5GB (Improvement)

Instructors can upload files (e.g. SCORM packages) that are up to 1GB in size. As part of this improvement, System Administrators can now upload files as large as 5GB in size. This implies that if an Instructor needs to upload a file >1GB but <5GB, they must ask a System Administrator to do it on their behalf. If the file is >5GB, the team should consider breaking the file into multiple files or compressing it.

_{Ref: HCE-7600
Fixed in: 4.1.7.1}

December 18, 2023

All Badges Show "Done" but Activity is Not Marked as Complete (Bug Fix)

When using the "Supporting Documentation" activity, it's possible to end up in a scenario where all the activity completion badges show "Done", but the activity itself is not marked as complete. This is caused by the fact that the supported documentation uploaded by the user has been rejected by the instructor and therefore, the activity is (accurately) not marked complete. As part of this software fix, a red badge now visually indicates to the learner that the activity is in fact not complete and that they must submit another file..

Learn more here: Requesting Evidence before Issuing a Learning Record

_{Ref: HCE-7634
Fixed in: 4.1.7.1}

December 18, 2023

Completion Status Report is Ignoring Pagination when Applying Filters (Bug Fix)

The Completion Status report, which is currently in Beta, supports pagination. When first / last name filters are applied to the page, the pagination is ignored, thereby presenting a large number of users on the page. If a course contains thousands of users, trying to display them all at once may cause memory issues either on the server or in the browser and the report may not load properly. As part of this software fix, pagination is now respected even when filters are applied. 

Learn more here: Completion Status

_{Ref: HCE-7649
Fixed in: 4.1.7.1}

December 18, 2023

Notifying Users when their Enrolment is About to Expire with the Self Enrolment (Advanced) Method (New Feature)

The "Self-enrolment (Advanced)" method is now able to send a notification to learners, instructors, or both learners and instructors when their enrolment is about to expire. Following the upgrade of your learning environment, courses that already use the "Self-enrolment (Advanced)" enrolment method will not automatically start sending notifications, but if the enrolment method is added to a new course or an existing course, the enrolment instance will be configured to notify learners by default 7 days before their enrolment expires. The notification will be sent via email as well as using the system's built-in web notifications. 

Learn more here: Notifying Users when a Learner's Enrolment is About to Expire

_{Ref: HCE-5885
Fixed in: 4.1.7.1}

December 18, 2023

Uploading Users to Programs using a CSV File Will Add Them to All Matching Programs (Improvement)

A System Administrator can register users in programs using a CSV file. They can simply enter the program ID in the CSV file as explained in this article. While the article is clear that the program ID to be included in the CSV file should reference the primary key of the program (i.e. the auto-incremented ID generated by the database, not the "ID Number" field that you manually enter in the web form), the system does have the ability to look up programs by its "ID Number" if the value is non-numeric. (This fall back approach is not documented and not officially supported and we do not recommend that you use it.) Because the program "ID Number" is not guaranteed to be unique, one of the caveats is that this method could result in more than 1 program being found. If multiple programs match the "ID Number" in the CSV file, the system would only assign the user to the 1st program it found (e.g. randomly). As part of this improvement, the system will now register users in ALL programs that match the "ID Number" in the CSV file.

Learn more here: https://docs.dualcode.com/standard/creating-a-csv-file-for-user-uploads#CreatingaCSVFileforUserUploads-RegisteringUsersinProgram,CoursesandFace-to-faceSessions

_{Ref: HCE-7125
Fixed in: 4.1.7.1}

December 18, 2023

Automatic Tracking of Attendance and Participation in BigBlueButton (New Feature)

The BigBlueButton server is now sends details back to the learning environment related to the attendance and participation of learners in BigBlueButton sessions. This makes it possible for an instructor to specify how long the user must attend a session in order to receive a learning record, and whether or not they need to participate in the chats, the talks and the polls to name a few examples. When a participant meets the requirements as defined by the instructor, the learning environment will grant them a learning record for the BigBlueButton activity in question, which can then be used by the course itself to issue a learning record and a certificate of completion.  Please note that this feature has been gradually introduced to BigBlueButton servers hosted by Dual Code since July 2023 but it is only now generally available to all Dual Code clients.

Learn more here: https://docs.dualcode.com/standard/frequently-asked-questions

_{Ref: HCE-7610
Fixed in: 4.1.7.1}

December 18, 2023

Built-in Technical Support Page for Users (New Feature)

The learning environment now includes a web form that makes it easier for learners to contact your technical support team. The form allows them to enter their name and email address, both of which are automatically captured if the users are logged in. The users can also specify a subject line and a detailed message. When linking to the web page (e.g. using a "Help", "Technical Support" or "Contact Us" link in the top navigational bar), the page will present the form to the learner, or redirect them to an external technical support page if one is configured via the "Support page" setting.

Learn more here: https://docs.dualcode.com/standard/adding-a-technical-support-page

_{Ref: HCE-7456
Fixed in: 4.1.7.1}

December 18, 2023

Ability to Track Courses Accredited by the Canadian Nurses Association (Improvement)

The Accreditation feature allows you to specify the accrediting body, the type of credit, and the number of credits / hours for a course. This information can then be included in a certificate of completion, thereby giving a learner the proof they need to register their credit with their College or other association. As part of this enhancement, the "Canadian Nurses Association" now appears in the list of accreditation bodies, allowing you to track courses accredited by the CNA.

Learn more here: https://docs.dualcode.com/standard/tracking-accreditation

_{Ref: HCE-7609
Fixed in: 4.1.7.1}

December 18, 2023

New Report in the Performance Appraisal System (New Feature)

The Performance Appraisal System now features a new report called "Completion Rates". The new report provides you statistics, organized by Appraiser, on the appraisal forms such as the total number of forms assigned to the Appraiser, the total number of forms completed, in reviews and locked, and so on.

Learn more here: https://docs.dualcode.com/pas/reporting-on-appraisals

_{Ref: HCE-7601
Fixed in: 4.1.7.1}

December 18, 2023

Renaming of the "Manager" column in the Performance Appraisal Report (Improvement)

The "Completion Details" report that is part of the Performance Appraisal System had a column titled "Manager". The title of the column is ambiguous because "Manager" could represent the user's Supervisors or the person who evaluated the user (e.g. the "Appraiser"). To clarify the meaning of the information inside column, the title of that column is now "Appraiser".

Learn more here: https://docs.dualcode.com/pas/reporting-on-appraisals

_{Ref: HCE-7578
Fixed in: 4.1.7.1}

December 18, 2023

Uploading User Information to a Field of Type Date/Time is Ignored Under some Specific Conditions (Bug Fix)

If you have defined an 'optional' (i.e. not required) custom user profile field of type date/time, and you have one or more pre-existing users in the system that do not have values for this newly created custom profile field, you cannot set/update that value for those users through a CSV user upload.  The value you specify in the CSV file for that field will be ignored. As part of this software fix, the user upload will not process and store the date/time as expected. 

Learn more here: https://docs.dualcode.com/standard/uploading-users

_{Ref: HCE-7472
Fixed in: 4.1.7.1}

December 18, 2023

Changing a Program from "Do not assign roles" to Assigning a Role such as Student Uses the Wrong Enrolment Method (Bug Fix)

If a program is set to not assign any roles (where "Assign the role of" is set to "Do not assign roles") and it is later changed to assign the role of student, the user is enrolled in the course using the "Manual" enrollment method. This makes it difficult to track which program assigned the user to the course and may also prevent the user from being tracked in the compliance reports. As part of this software fix, if a program changes from "Do not assign roles" to "Assign the role of: Student", the system will enrol the user in the course using the program enrolment method.

Learn more here: https://docs.dualcode.com/standard/adding-a-program

_{Ref: HCE-7582
Fixed in: 4.1.7.1}

December 18, 2023

Encrypting CSV Files for User Uploads (New Feature)

The system now supports GPG decryption for CSV files used for user uploads. If enabled, a public key will appear on the "Encryption" page in the system. This key must be used to GPG encrypt your CSV files before uploading them to the system. Please note that even if you choose not to GPG encrypt the CSV file, the file is still protected using TLS 1.2 or greater and high-grade encryption (256 bit) while being uploaded to the server (i.e. in transit) and encrypted with a data key using an industry-standard AES-256 algorithm while on the server (i.e. at rest).

Learn more here: https://docs.dualcode.com/standard/encrypting-csv-files-for-user-uploads

_{Ref: HCE-7599
Fixed in: 4.1.7.1}

December 18, 2023

Sorting the Learning Records Report by Certain Columns Generates an Error (Bug Fix)

When sorting the Learning Records by columns that contain user information that are not available in the report by default (e.g. username, department) , the report generates an error. As part of this software fix, any standard user field that is added to the report can now be used for sorting purposes. Please note that sorting by custom user profile fields however is not yet supported (but doesn't generate an error).

Learn more here: https://docs.dualcode.com/standard/learning-records-system-level

_{Ref: HCE-6239
Fixed in: 4.1.7.1}

December 18, 2023

User Profile Field of Type "Static Text" is Conditionally Visible (Improvement)

The "Static Text" custom user profile field allows you to display read-only information on the self-registration page and/or edit profile page such as a welcome message or special instructions. As part of this improvement, the "Static Text" field can now be made conditionally visible. This means that the message or instructions that you display on the web page can vary depending on the option a user selected in a dropdown menu elsewhere on the page.

Learn more here: Managing Custom User Profile Fields

_{Ref: HCE-7562
Fixed in: 4.1.7.1}

December 18, 2023

Improvements to the Attendance Sheet (Improvement)

When instructors print the list of attendees for a face-to-face session, the page being printed included unnecessary elements from the web page. As part of this improvement, these elements have been removed resulting in a nice printed page.

Learn more here: https://docs.dualcode.com/standard/printing-an-attendance-sheet-with-a-qr-code

_{Ref: HCE-7496
Fixed in: 4.1.7.1}

December 18, 2023

Search Function Redirects to Another Tab (Bug Fix)

When searching for cohorts, a search on the "All cohorts" tab would redirect the administrator to the "System cohorts" tab. If the cohort in question was not a "System" cohort, it would not appear in the list of results. As part of this bug fix, the search results are now displayed on the "All Cohorts" tab if they are performed from that tab as expected. 

Learn more here: https://docs.dualcode.com/standard/adding-a-cohort

_{Ref: HCE-1358
Fixed in: 4.1.7.1}

December 18, 2023

Moodle Plugin Updates (Moodle Update)

As part of our general development cycle, numerous 3rd party plugins available from the Moodle marketplace were updated. These include: availability_language, availability_role, atto_fullscreen, block_course_modulenavigation, enrol_coursecompleted, format_grid, mod_publication, and mod_zoom.

Learn more here: https://moodle.org/plugins/

_{Ref: Miscellaneous
Fixed in: 4.1.7.1}

December 18, 2023

Moodle 4.1.7 Update (Moodle Update)

As part of our general development cycle, the HCE, which is based on Moodle, the world's most popular open-source LMS, has been upgraded to Moodle 4.1.7. 

Learn more here: https://moodledev.io/general/releases/4.1/4.1.7

_{Ref: HCE-7390
Fixed in: 4.1.7.1}

November 29, 2023

Performance Improvements when Reporting on Indirect Staff (Improvement)

Users who are granted the role of Supervisor have the ability to decide whether they only want to view users who report to them directly, or all users who report to them (directly or indirectly). When a Director reports on indirect staff, they are able to report on users who report to their Managers on the organizational chart. When a supervisor would report on "All users who report to me (directly or indirectly)", some reports would take a long time to load. As part of this performance improvement, the reports in question return much faster - as much as 10x as fast for some Supervisors. 

Learn more here: https://docs.dualcode.com/standard/restricting-the-users-in-my-reports

_{Ref: HCE-7597
Fixed in: 4.1.6.3}

November 29, 2023

BigBlueButton 2.6.15 Update (BigBlueButton Update)

As part of our general development cycle, the web conferencing system, which is based on BigBlueButton, has been upgraded to version 2.6.15 

Learn more here: https://github.com/bigbluebutton/bigbluebutton/releases/tag/v2.6.15

_{Ref: HCE-7598
Fixed in: 4.1.6.3}

November 23, 2023

Specifying the Course ID Number when Uploading Historical Learning Records (Improvement)

When the learning environment generates learning records, it includes the "Course ID number" value from the course, thereby providing a way for clients to include a version of the course the learners competed in the learning record. When uploading historical learning records however, the administrator could not specify a course ID number. As a result, the current value in the course ID number field would always be included in the learning record, including historical learning records. As part of this improvement the course id number is not an optional column in the CSV file used to upload learning records.

Learn more here: https://docs.dualcode.com/standard/creating-a-csv-file-for-importing-learning-records

_{Ref: HCE-7560
Fixed in: 4.1.6.3}

November 22, 2023

Badges Show "Done: Complete" when an Activity is Failed (Bug Fix)

When a user fails an activity, the overall badge displayed next to the activity in question shows "Done: Completed". While it's true that the user has completed the activity, it's important to reflect whether they have passed or failed the activity. This software fix continues to display a single "Done: Completed" badge when the user completes and passes all of the activities, but will now show all of the badges, including a failed badge, when the user fails one or more of the requirements for the activity.

Learn more here: https://docs.dualcode.com/standard/completing-courses

_{Ref: HCE-7533
Fixed in: 4.1.6.3}

November 22, 2023

The Completion Status Report Displays Failed Activities (Improvement)

The Completion Status report now displays a red X next to an activity if a user has failed any of the completion criteria for that activity. Generally speaking, only activities that require grades track whether or not the user "passed" or "failed" the activity.

Learn more here: Completion Status

_{Ref: HCE-7509
Fixed in: 4.1.6.3}

November 22, 2023

Course Search Toolbar is Hidden if "Require login" is Enabled (Improvement)

System Administrators have the ability to specify (under Site Administration > System Configuration) whether or not users are required to login before accessing any portion of the site. (Alternatively, if "Require login" is disabled, a user is allowed to view the site's front page without being logged in.) The course search toolbar typically at the top right of the site was visible even though "Require login" was enabled and the user had not yet logged in. If a user used the toolbar to search for courses, the system would not return any results, leading the user to believe that the system had no courses. As part of this improvement, if "Require login" is enabled, the course search toolbar is only visible after users log in the system.

Learn more here: https://docs.dualcode.com/standard/searching-and-enrolling-in-courses

_{Ref: HCE-7569
Fixed in: 4.1.6.3}

November 22, 2023

Learners Who are a "No Show" Cannot Register for a Future Session (Bug Fix)

Under certain circumstances, users who are marked as a "no show" for a face-to-face session cannot register in another session. As part of this software fix, users can now register in future sessions if they are a "no show" in a previous session. Note that a user left in the "Booked" state (e.g. the instructor did not mark their attendance) can still not register in future sessions. In other words, the instructor must save and approve the face-to-face timesheet in order for a user to be able to register in the future.

Learn more here: https://docs.dualcode.com/standard/registering-for-a-face-to-face-session

_{Ref: HCE-7559
Fixed in: 4.1.6.3}

November 17, 2023

Getting Re-certified Displays an "Invalid Course Module ID" under Specific Circumstances (Bug Fix)

Under specific circumstances, a user who tries to get recertified may see an "Invalid Course Module ID" message after clicking on the "Renew my learning record" link. As part of this software fix, the course ID is properly identified and the message no longer displayed. 

_{Ref: HCE-7539
Fixed in: 4.1.6.3}

November 17, 2023

Delay the 1st Reminder Notifications to Learners for a Week (Improvement)

Programs allow you to send notifications to enrolled users when they are registered in a course and when their courses are approaching a due date. If an administrator were to set an aggressive "Days to complete" in the program, the user may receive both notifications on the same day or week. In other words, it would be possible for a user to be told that they have been registered in a new course on Sunday and receive a reminder on the Monday that the same course is coming due.  As part of this improvement, the reminder notifications are no longer sent unless the user has been registered in the course or program for at least 6 days (to prevent from sending them 2 reminders within a week).

Learn more here: https://docs.dualcode.com/standard/sending-reminders-to-users-regarding-mandatory-cou

_{Ref: HCE-7418
Fixed in: 4.1.6.3}

November 15, 2023

Scheduled User Uploads Can Watch a Folder (New Feature)

The tool used to schedule user uploads can now watch a folder for new files. When scheduling a job, instead of specifying the exact name of the CSV file to be processed, the administrator can now specify the name of a pre-existing folder. If a new file is uploaded to this folder, the system will automatically process it.

Learn more here: https://docs.dualcode.com/standard/scheduling-user-uploads

_{Ref: HCE-7119
Fixed in: 4.1.6.3}

November 13, 2023

Completion Badges Show "Done: Completed" When They Should Show "Done: Skipped" (Bug Fix)

When a course is configured in such as a way that the user must complete ANY of the activities in the course and the user completes the course, the badge next to the activities that were skipped would display "Done: Complete". Those badges should instead display "Done: Skipped". As part of this software fix, activities that were skipped now correctly display "Done: Skipped".

Learn more here: https://docs.dualcode.com/standard/completing-courses

_{Ref: HCE-7517
Fixed in: 4.1.6.3}

November 8, 2023

Users Seeing Error when Signing up for a Face-to-face Session (Improvement)

Users can only sign up for one (1) face-to-face session for the same activity. In order to attend a different session, they must first cancel their registration. When trying to sign up for a different session using the calendar, the learner would get an unclear / error message. As part of this improvement, a clear message displayed to the user explains that they must first cancel the session they currently have booked in order to register for a different session.

Learn more here: https://docs.dualcode.com/standard/registering-for-a-face-to-face-session

_{Ref: HCE-7370
Fixed in: 4.1.6.2}

November 8, 2023

Token in Face-to-face Message not Rendered Properly if the Field is not Visible (Bug Fix)

When face-to-face notifications are generated and the notification message contains a substitution token for a conditionally visible face-to-face custom field, if that field is not visible, then no value is substituted for the token and the token string is left 'as is' (ex: '[session:conditionalvalue]'. As part of this software fix, if the token is not visible, the message will display an empty character instead of the token string.

Learn more here: https://docs.dualcode.com/standard/customizing-the-face-to-face-notifications

_{Ref: HCE-7500
Fixed in: 4.1.6.2}

November 3, 2023

User is Able to Pay for an Instructor-led Course that is Already Full (Improvement)

When a user purchases a course that contains a Face-to-face activity (using the "Session enrollments" enrolment method), their seat is reserved for 15 minutes. They may still complete their purchase after 15 minutes, but they will be assigned a new seat. Should all the remaining seats be sold AFTER the 15 minutes but BEFORE they complete their purchase, the payment would go through but the user would not be assigned a seat. The user would need to select another session after being enrolled in the course. As part of this improvement, a second verification is done when the purchase closes and if there are no more seats available, the user is displayed a message informing them that the session is full and the payment is not processed. The user has the option to select another session (with available seats) and re-enter their payment information if they want to. This improvement means that if a user doesn't want to sign up for another session (offered at a different time or in a different location), they do not have to request a refund because their will not be charged.

Learn more here: https://docs.dualcode.com/standard/buying-courses-for-your-team

_{Ref: HCE-7335
Fixed in: 4.1.6.2}

November 2, 2023

Updating the User's Name Following a Purchase (Improvement)

When a user purchases a course and enters their billing information, they have the ability to store that information in their user's profile for future purchases. (The information being stored includes their name and address, but Dual Code NEVER stores the user's credit card information.) If a user opted to update their user profile information and modified their name in the process (e.g. usually because the name on the credit card they used was different than the name in their user profile in the learning environment), the name on the credit card would appear on their certificate of completion when they completed the course. As part of this improvement, the learning environment will now store the user's address (if and only if they select the option to update it) but will never update the user's first and last name. 

Learn more here: https://docs.dualcode.com/standard/frequently-asked-questions-about-selling-courses

_{Ref: HCE-7318
Fixed in: 4.1.6.2}

November 1, 2023

Additional Recipients Not Always Emailed when Courses are Coming Due or Overdue (Bug Fix)

Programs can notify additional recipients (other then the learners themselves and their supervisors) when courses are coming due or overdue. However, these users needed a capability. Otherwise, the notification would be blocked. As part of this software fix, all users listed as valid "Additional Recipients" in a program will now be notified (provided that the notifications are enabled).

Learn more here: https://docs.dualcode.com/standard/notifying-learners-about-upcoming-mandatory-traini

_{Ref: HCE-7372
Fixed in: 4.1.6.2}

October 31, 2023

Employees Receiving a Reminder when the status of their Appraisal is "Awaiting manager review" (Bug Fix)

When an appraisal in the Performance Appraisal System is in the "Awaiting manager review" status, the employee being appraised may get a reminder to complete their appraisal. As part of this software fix, the employee being appraised is no longer getting the reminder. 

Learn more here: https://docs.dualcode.com/standard/performance-appraisal-system-pas

_{Ref: HCE-6430
Fixed in: 4.1.6.2}

October 31, 2023

Suspended Users are Visible in the List of Potential Attendees (Improvement)

When adding users to a face-to-face session, suspended users show up in the list of potential attendees. As part of this improvement, if the user is suspended in the learning environment, they are not visible in the list of potential attendees.

Learn more here: https://docs.dualcode.com/standard/enrolling-staff-in-classroom-sessions

_{Ref: HCE-7436
Fixed in: 4.1.6.2}

October 31, 2023

Attendance Sheet in PDF Format is Not Sorted Alphabetically  (Improvement)

When downloading or printing the attendance sheet in PDF format, the sheet is not sorted alphabetically. As part of this improvement, the names in the PDF file are now sorted alphabetically.

Learn more here: https://docs.dualcode.com/standard/printing-an-attendance-sheet-with-a-qr-code

_{Ref: HCE-7436
Fixed in: 4.1.6.2}

October 30, 2023

Enrolment Duration Should Never Exceed a License Key (Improvement)

If an Instructor enables payment collection on a course and defines a "License expires after", their expectation is that once a license expires, any user who enrolled in the course using this license will lose access to the course. In reality however, an individual user's enrolment duration was calculated based on the "Enrolment duration" setting and the date the user enrolled in the course using the license key. If both "License expires after" and "Enrolment duration" were set to "365 days", it would be possible for a user who enrolls 1 day prior to the expiration of the license key to have access to the course for another 365 days (so 729 days AFTER the license key was first purchased). Following feedback from clients who sell courses, it was determined that when users self-register using a license key, their enrolment end date will now be calculated as the minimum of the license expiration date and the date which would otherwise be calculated using the "Enrolment duration" setting in the "Self enrolment (Advanced)" method in question. In other words, a user's enrolment end date will never exceed the license expiration date.

Learn more here: https://docs.dualcode.com/standard/frequently-asked-questions-about-selling-courses

_{Ref: HCE-7281
Fixed in: 4.1.6.2}

October 30, 2023

The "Courses" Link in the Navigation Block No Longer Expands (Bug Fix)

The "Courses" link in the navigation block no longer expands in some browsers due to a JavaScript error. As part of this software fix, the issue has been addressed and the link now expands as expected. 

_{Ref: HCE-7216
Fixed in: 4.1.6.2}

October 27, 2023

New Completion Status Report (New Feature)

A new report called "Completion Status" is now available. This report lists all users enrolled in a course and whether or not they have completed the activities in the course, and the course overall. The report reads directly from the learning record store and therefore provides a much more accurate view of the user's progress. Compared to the "Course Completion " and "Activity Completion" reports, this report for example can:

• Report on learning records uploaded using a CSV file

• Report on equivalencies entered or approved by an administrator

• Report when activities on in progress (instead of versus simply reporting whether the activity is done or not done)

• Explains that an activity was skipped by the user because it wasn't mandatory for the user in question

This report pulls the information directly from the Learning Record Store, which is the source of truth for activity and course completion information. This means that even if an Instructor unlocks the completion criteria, this report will continue to show an accurate status of a user's completion (whereas the "Course completion" and "Activity Completion" reports would lose this information if the completion criteria changes and show empty checkboxes).

Learn more here: Completion Status

_{Ref: HCE-7309
Fixed in: 4.1.6.1}

October 25, 2023

New "Static Text" Custom User Profile Field (New Feature)

A new custom user profile field called "Static text" is now available. This new field type allows you to display read-only information on the self-registration page and/or edit profile page such as a welcome message or special instructions.

Learn more here: Managing Custom User Profile Fields

_{Ref: HCE-7195
Fixed in: 4.1.6.1}

October 25, 2023

Feedback Activity Can be Re-submitted when Getting Re-certified in a Course (Improvement)

If a Feedback activity was included in a course that was recurring (e.g. a course that needs to be done once a year), the feedback activity had to have "Allow multiple submissions" set to "Yes". If it is set to "No", the user could not submit their feedback in subsequent years / attempts when they are asked to get recertified. Unfortunately, the "Allow multiple submissions" field becomes read-only once learners start submitting their answers. It was therefore impossible to switch a Feedback activity that was initially set not to allow multiple submissions to now allow them. As part of this improvement, a user can now submit a new attempt for a Feedback activity when they are asked to get recertified, even if "Allow multiple submissions" is set to "No".

Learn more here: Adding an Activity#Feedback

_{Ref: HCE-7423
Fixed in: 4.1.6.1}

October 25, 2023

Assignment Activity Can be Re-submitted when Getting Re-certified in a Course (Improvement)

If an Assignment activity was included in a course that was recurring (e.g. a course that needs to be done once a year), learner may be in a position where they cannot re-submit their assignment in subsequent years / attempts when they are asked to get recertified. As part of this improvement, a user can now submit a new attempt for an Assignment activity when they are asked to get recertified. 

Learn more here: Adding an Activity#Assignment

_{Ref: HCE-7422
Fixed in: 4.1.6.1}

October 25, 2023

Program Completion Report Displays "mlang" Tags (Bug Fix)

When course full names are bilingual and therefore contain "mlang" tags, the "mlang" tag itself is displayed in the report rather than the corresponding English or French course title. As part of this software fix, the "mlang" tag is no longer being displayed and the course title is displayed in the user's preferred language (e.g. the language of the user viewing the report).

Learn more here: https://docs.dualcode.com/standard/program-completion

_{Ref: HCE-7444
Fixed in: 4.1.6.1}

October 24, 2023

The "Enrol now" Button is Misleading for Administrators Purchasing Licenses for their Staff (Improvement)

When a user self-registers in a course using the "Self-enrolment (Advanced)" method, the button reads "Enrol now". This button however is misleading for a user that intends to purchase the course on behalf of other users. As part of this improvement, the button remains "Enrol now" when a course does not require any payment, but has been changed to "Purchase course" when payment is required. After clicking on the button, the user still has the option to enrol themselves or buy licenses for others.

Learn more here: https://docs.dualcode.com/standard/frequently-asked-questions-about-selling-courses

_{Ref: HCE-7065
Fixed in: 4.1.6.1}

October 24, 2023

User Cannot Re-enrol in a Course under Certain Conditions (Improvement)

Under certain conditions, a user who self-registered in a course cannot re-register once their enrolment duration has expired. This is problematic for users who need to get re-certified annually in a course where the Instructor has set an enrolment duration of 60 days for example. As part of this improvement, users can always re-enrol in a course once their previous enrolment has expired (as long as "Self enrolment (Advanced)" method is used). Note that this has no implication on users who are assigned to courses using Programs, which uses a program enrolment method.

Learn more here: https://docs.dualcode.com/standard/enabling-self-enrolment

_{Ref: HCE-7288
Fixed in: 4.1.6.1}

October 24, 2023

User is Prompted if They Want to Consume Another License even though They are already Enrolled (Bug Fix)

When a user enrolls in a course using a license key purchased by their organization, they are asked to confirm that they understand they will be consuming a license. However, if the user enrolls themselves in the course and later on click on the same link, they will be prompted once again for a confirmation even though the system will actually not consume another license (because they already enrolled in the course using the license). As part of this software fix, if the user uses the same link after enrolling themselves, they will simply be redirected to the course outline page and will no longer see the modal window asking them for a confirming.

Learn more here: https://docs.dualcode.com/standard/frequently-asked-questions-about-selling-courses

_{Ref: HCE-7369
Fixed in: 4.1.6.1}

October 24, 2023

Performance Appraisal Assignment Rules Are Not Re-evaluated  (Bug Fix)

There are certain circumstances where a user that is being onboarded is not assigned to a performance appraisal form. As part of this software fix, whenever a user is created in the learning environment (and updated or deleted), their profile is re-evaluated against all performance appraisal forms that are enabled. It's important to note that the installation of this release does not automatically re-evaluated all users in the system. If you feel that some of the assignments are inaccurate, we recommend that you execute a "touch" command on the user(s) following your update. Please note that this has no implication if you are assigning users manually or uploading them using a CSV file.

Learn more here: https://docs.dualcode.com/pas/assigning-appraisals

_{Ref: HCE-7395
Fixed in: 4.1.6.1}

October 19, 2023

Completion Data for the Checklist Activity is Erroneously Cleared (Bug Fix)

When a user's learning record is about to expire, the system clears the user's completion data (but not their learning record) so that they may retake the course. This can be done for all users at once, or for specific users. When the code is executed against a specific user, everyone in the course has their completion progress reset. As part of this fix, if the request to clear the data was for a specific individual, only that specific individual's data will be cleared.

Learn more here: Adding an Activity#Checklist

_{Ref: HCE-7405
Fixed in: 4.1.6.1}

October 19, 2023

Conditions using the "is one of" Operator Includes Users with an Empty Field (Bug Fix)

When a user defines conditions using the "is one of" operator in either programs or cohorts, users who do not have a value for the optional field in question will be included in the results. For example, if a condition was based on the "Job title" field using the "is one of" operator and a user did not have a job title, he/she would be included in the program / cohort. As part of this fix, the user will be excluded as expected.

Learn more here:  Registering Users in Programs#conditions

_{Ref: HCE-7398
Fixed in: 4.1.6.1}

October 19, 2023

The "Due Date" is Blank if the Program has "Days to complete" set to 0 (Bug Fix)

If (A) a user is assigned to a course via multiple programs, (B) one of these programs has "Days to complete" set to 0, and (C) the user never completed the course and does not have a learning record, the "Due date" in the Compliance Overview is blank. As part of this fix, the due date is calculated using the nearest due dates of all programs for the course and user in question, as long as one of these programs has a "Days to complete" greater than zero. (If the user is only assigned to a course via 1 program and "Days to complete" for this program is 0, the due date in the Compliance Overview report will remain blank as expected.

Learn more here: https://docs.dualcode.com/standard/compliance-overview

_{Ref: HCE-7410
Fixed in: 4.1.6.1}

October 19, 2023

Program with No Courses Sends a Registration Email (Improvement)

If an administrator adds users to a program that contains no courses and the registration notification for the "User is registered in the program" event is enabled, the learning environment will send users the email in question. The email however will not contain a list of courses (because the program doesn't have any courses associated with it), thereby creating confusion with the learners. As part of this improvement, programs that do not have any courses no longer send any notifications even if the notifications are enabled.

Learn more here: https://docs.dualcode.com/standard/adding-a-program

_{Ref: HCE-7413
Fixed in: 4.1.6.1}

October 19, 2023

Receipts Not Being Emailed When Combining "Self Enrolment (Advanced)" and PayPalPro (Bug Fix)

When (A) a course is sold using the "Self Enrolment (Advanced) method, (B) the payment processor is PayPalPro and (C) the learning environment is configured to send receipts via email, the receipts may not go out due to an integration issue with PayPalPro's API. The receipts and license keys are still generated, but the user is not informed via email. As part of this software fix, the exception when this occurs is now handled and the receipt along with the key gets sent to the purchaser once PayPalPro confirms that the payment was successful.

Learn more here: https://docs.dualcode.com/standard/payment-solutions

_{Ref: HCE-7366
Fixed in: 4.1.6.1}

October 18, 2023

Auto Completion Field Adds Duplicate Values to the Conditions (Bug Fix)

When a user defines conditions using the "is one of" operator in either programs or cohorts, under certain circumstances, the matching values appears twice: once in italics and once in regular font. Selecting the italicized value may result in duplicate values in the final list. As part of this fix, the system now only displays a single value in both the search results and the final list.

Learn more here: Registering Users in Programs#conditions

_{Ref: HCE-7428
Fixed in: 4.1.6.1}

October 16, 2023

Consolidation of Permissions (Improvement)

The learning environment offers numerous reports that can be made available to different roles. Some of these roles (e.g. System Administrator or System Coordinator) can see everyone in the organization in these reports, while other users (e.g. Supervisors) can only say the users that they manage. These reports each had a unique capability to determine who can see all users in the system vs. who can only see the users they manage. If the unique capabilities were not all configured identically, it could lead to inconsistencies where an administrator could see all users in a report but only some (or no) users in another report. As part of this improvement, the following reports now share a common capability, thereby ensuring a more consistent experience when viewing reports: Course Completion (Basic / Advanced), Compliance, Learning Records, Program Completion, Time Spent in Activities.

Learn more here: https://docs.dualcode.com/standard/reports

_{Ref: HCE-7357
Fixed in: 4.1.6.1}

October 16, 2023

Terms and Conditions Activity with No Completion Criteria Marks Everyone as Complete (Bug Fix)

If a Terms and Conditions activity is added to a course and the instructor forgets to define the activity completion criteria for it, all users are automatically marked as having completed the activity even if they didn't access/accept it. As part of this software fix, if the instructor forgets to define the activity completion criteria for the terms and conditions activity, users will never be marked as complete for this activity.

Learn more here: Adding an Activity#tandcTermsandConditions

_{Ref: HCE-7229
Fixed in: 4.1.6.1}

October 16, 2023

Instructors who are also Supervisors only See their Staff in the Course-Level Reports (Bug Fix)

An instructor can generally see all users in the reports of the courses they teach. A supervisor on the other hand can only see the users who report to them. If an instructor also happens to be a supervisor, they would only see the users who report to them. As part of this software fix, if an instructor is also a supervisor, they can still see all users in the reports for courses that they teach.

Learn more here: https://docs.dualcode.com/standard/course-level-reports

_{Ref: HCE-7283
Fixed in: 4.1.6.1}

October 15, 2023

Moodle Plugin Updates (Moodle Update)

As part of our general development cycle, numerous 3rd party plugins available from the Moodle marketplace were updated. These include: atto_fullscreen, block_checklist, enrol_coursecompleted, filter_videoeasy, format_grid, mod_checklist and mod_zoom.

Learn more here: https://moodle.org/plugins/

_{Ref: Miscellaneous
Fixed in: 4.1.6.1}

October 15, 2023

Moodle 4.1.6 Update (Moodle Update)

As part of our general development cycle, the HCE, which is based on Moodle, the world's most popular open-source LMS, has been upgraded to Moodle 4.1.6. 

Learn more here: https://moodledev.io/general/releases/4.1/4.1.6

_{Ref: HCE-7390
Fixed in: 4.1.6.1}