Notifying Learners About Upcoming Mandatory Training

Owned by Luc Richard
Last updated: Nov 06, 2023
1 min read

When a course is assigned to learners via programs, the course is deemed to be mandatory. (Inversely, when a course is assigned outside of a program using another enrollment method, the course is deemed to be optional and therefore is not being tracked by the system's Compliance reports.) Because it's important for learners to complete their mandatory training on time, the learning environment can send reminders to learners whenever a deadline for mandatory training is approaching.

Step-by-step Guide

To send reminders to learners:

  1. Go the Site Administration > Programs

  2. Click on the Edit icon next to the program in question

  3. In the "Notifications" section, enable (or disable) the notifications where the recipient is the "Enrolled user"

  4. You may also expand the "Show more..." section to change the frequency of the notifications, as well as when to start / stop sending the notifications

Important Notes

  • The notifications are only sent if the mandatory course is incomplete.

  • The notifications can be changed at the system level using the Language Customizations. Alternatively, if you want to change the message for a single program, you can customize it directly by clicking on the cogwheel next to the notification in question.

  • Notifications can also be sent to supervisors as well as additional recipients using this page.

Related Articles